We stayed at this hotel after we had read the most recent positive reports on Trip Advisor - BIG MISTAKE!!!
Overall the hotel is okay, very tired in parts but it is in the process of being refurbished. We had an evening meal which was very average, and a cooked breakfast (beware this is an extra £4.50 per head - the room rate only includes continental!!!) was actually very nice.
It wasn't until we settled down in the evening that my partner and I both started itching and to my HORROR, on checking the bedding, it was covered in dead bugs, on the sheet, on the duvet and there was even some dried blood. We were appalled, however as it was late at night we had no option other than to make the best of it. This prompted me to check the rest of the room and it quite clearly hadn't been cleaned - totally unacceptable!!!
We spent the entire night and following day itching like crazy and discovered a number of bites!!!
What shocks us the most is that as we checked out, we made the lovely girl on reception aware of the issue and she assured us that a Manager would be in touch. We're still waiting for a call, it is if they just couldn't care less.
Take my advice and book somewhere else and somewhere that puts customer satisfaction much higher on their list of priorities.
- Official Description (provided by the hotel):
- Unwind and indulge. Our champagne is chilled, the dining experience a marvel and the four poster bed a dream. So come on - it'll be fun. ... more less
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- Also Known As:
- Regal Maidstone
- Maidstone Regal