I booked a Spa day for my wife's birthday on a Saturday. We used all the facilities which were excellent. For a Saturday it wasn't too crowded and no waiting around to use the gym equipment. The pool, saunas, steam rooms were fairly empty and quiet which was nice to relax in.
The Swedish massage was very good, the young girl was very firm and managed to find all the knots in my back. However it lasted 25mins instead of 40 as stated when booking the day. The scalp massage was poor and felt like she didn't want to do it and rushed through it, leaving the back of my head and mainly rubbing the top and sides.
When walking back through reception to the changing rooms I caught 2 staff members behind the counter hitting each other with used wet towels. Not professional at all!
If the scalp massage was better, and the Swedish massage lasted 40mins then it would if been a perfect day.
We were given a booklet on the products used and sold there, and no pushy sales at all from staff which was nice.
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