There is no doubt that the Bellevue Rheinhotel is probably the best in Boppard. It has an excellent location, excellent breakfast buffet, large rooms, old-fashioned elegance, a delightful sauna and pool, etc. Perhaps the only points to criticize would be its ancient computer available for internet use by the guests (Windows XP), and its very limnited TV channel selections.
My wife and I stayed 4 nights in September 2012 and enjoyed everything very much in the hotel and in Boppard as a whole. However, there were two small events that were somewhat bothersome. As we arrived on a Thursday morning, we were offered the opportunity to have a 4 course meal during the weekend, and initially we signed up for that, but soon we changed our minds. After a couple of hours after reserving seats for that meal, we went to the front desk and asked for a cancellation. Up to now everything was normal.
We enjoyed our stay and on the night previous to our departure on Sunday, we asked for an early wakeup call, and to our surprise we found out that our stay and reservation was not in the computers anymore. In other words, we were not registered any longer. OIbviously, something went wrong, I showed them my registration card (I kept it a a souvenir), and after three people looked into the computers it was concluded that somehoiw, we had been "cancelled" or erased from the system. Late that Sunday night, around 9:30 PM, I received a phone call from the front desk asking me to confirm that I wanted a wakeup call, and inquiring about my departure time the following morning. I informed them that it would be around 9:30 AM. Then the man at the front desk asked whether I was planing to have breakfast, I replied that yes, we were planing to do so at around 7 AM. Then it came the really "unusual request " from the front desk, I was asked whether it would be possible for me to vacate the room at 7AM !!!!!!, and come down for breakfast with my suitcases, this was obviously not acceptable, and I replied, No, I would not like to do that. The man explained that they were in a difficult situation, since my registration had been "erased", my room appeared vacant in the computers and someone had "promised" the room at 7AM to a guest coming from America. Once again, I replied that I would not do as requested and that I will continue with my plans to leave the room by 9:30AM.
The final "funny" event happened at breakfast time (7 AM) on Monday. From the very begining of our stay it was obvious that the hotel was fully booked, and on previous morning we had to search around for a table to sit for breakfast since many of them were reserved. But on our final morning, all of them were reserved !!!!!!. We went to the front desk and voiced our situation, after a "heated" exchange of words (in German), between the fron desk and service people, one table was made available to us.
After breakfast, we covered our bill and we continued on our trip. The front desk was very apologetic for the experiences and we left with a good impression of the hotel and its services. Obviously, what happened to us was probably a "fluke" unlikely to repeat.
JB Esquivel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.