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“lovely hotel let down by very poor management” 2 of 5 stars
Review of Hotel Kaiserhof Victoria

Hotel Kaiserhof Victoria
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Hotel Kaiserhof Victoria
4.0 of 5 Hotel   |   Am Kurgarten 5, 97688 Bad Kissingen, Bavaria, Germany   |  
Hotel amenities
Ranked #7 of 31 Hotels in Bad Kissingen
Fife
1 review
1 helpful vote 1 helpful vote
“lovely hotel let down by very poor management”
2 of 5 stars Reviewed May 20, 2012

Anyone can be unlucky - our 'garden villa' room had no hot water for 36 hours - but problems are made much worse by management's 'never apologise' policy. The hotel seems to be saving money on staffing levels - we saw elderly customers struggling with luggage, unable to find their room in the maze of different buildings and corridors.

Top tip - take a kettle. There are no tea/coffee making facilities in the rooms. The hotel coffee bar is miles from the garden rooms and serves pretty indifferent and expensive coffee in any case.

Leaving aside the excellent bread, the quality of the breakfast is actually quite poor. Cheap and nasty preserves, industrial cheeses, various offerings of mass produced pink meat and orange juice from concentrate etc.

Bad Kissingen is a wonderful town, with gorgeous gardens full of imaginative and creative touches - lovely seating, hammocks in the trees, fabulous planting and design. Hotel Kaiserhof lets itself down with its poor showing - and even its gardens are pretty mediocre, dotted with plastic sun beds...

A real disappointment and definitely not worth the money.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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43 reviews from our community

Traveler rating
    7
    20
    9
    4
    3
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4
13
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
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English first
Munich, Germany
Top Contributor
126 reviews 126 reviews
58 hotel reviews
Reviews in 59 cities Reviews in 59 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 17, 2011

Behind the neo-classicist facade there is a elegant series of public rooms on various levels, a style that is not maintained in the guestrooms. Although the accommodation is adequate, it lacks the refinement to be expected. The colour scheme of the upholstery is less than tasteful, the furniture itself, practical though it is, is commonplace. My bed at 90 centimetres breadth was awfully narrow. No fridge for refreshments, yet a wide screen television set. Lighting is on the dim side except for the bathroom. No air conditioning. Swimming pool is very attractive. I would go there again for its location close to the beautiful Kurpark, the ambitious restaurant, and the excellent service of its staff.

Room Tip: My room was in the main building on the third floor with park view, close to the lift, which I would...
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  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baden-Baden, Germany
Top Contributor
108 reviews 108 reviews
52 hotel reviews
Reviews in 69 cities Reviews in 69 cities
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed July 9, 2010

The hotel has recently been renovated and meets modern hotel standards. Luckily they preserved the old charm of 19th century Grand Hotel in the public rooms. Excellent location in front of the Kurpark, the Kurhaus and Theater as well as nearby Casino. Good spa facilities and treatment rooms. Service is friendly and professional. The food served in the Dining Room especially the buffet could be much better (we had booked half board). Next time would only take breakfast (good choices and quality) as there are many good restaurants nearby.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Kaiserhof Victoria

Address: Am Kurgarten 5, 97688 Bad Kissingen, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Lower Franconia > Bad Kissingen
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 31 Hotels in Bad Kissingen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Kaiserhof Victoria 4*
Number of rooms: 196
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