My husband and I selected Hotel Ruebezahl to be the final stop on our Bavaria vacation. The reviews on Trip Advisor seemed to confirm that this 4-star hotel would offer a lovely exclamation point to the end of our two-week journey. We planned an early evening arrival to allow us to enjoy the spectacular views featured in many descriptions. Our small room was nicely appointed and in contrast to the hotel's exterior, contemporary. The glorious views so many had discussed, however, didn't apply to our location; we overlooked the roof of a barn. Hoping that we could at least see the mountains from the restaurant, we settled in, then walked downstairs for dinner. The dining area was not busy, and the expansive windowed room which offers the exquisite scenic views of the mountains and both castles in the distance, was nearly empty. Yet, instead of being seated there, we were escorted to a side table tucked in a corner, with only a perspective of the back of the restaurant and the kitchen door. We asked the young man if we could move to the glass room, and were told all tables were reserved, He added, "These are free," a comment we didn't understand or appreciate. Having made reservations at the hotel months earlier, and our stay lasting two nights, we felt slighted by our poor "seat assignment" and regretted that we would not have the opportunity to sit elsewhere when dining the remainder of our trip.
I do not like to write bad reviews, but I must report that the truly sad surprise was what we witnessed while dining. In sharp contrast to the warm, professional, and genuine greeting we received at the front desk at check-in and each time we passed by, many of the restaurant staff appear to be tormented by their guests. Our birds-eye view allowed us to observe several patrons receiving large smiles or nods, then when backs turned, the waitress could be seen making unpleasant faces, or huddling with other wait staff to express some sort of frustration. They were often amused at themselves, walking with heads high and smiling at patrons, then turning toward the kitchen, their less than discreet antics at the guests' expense. Very disheartening to observe, I must say! Horseplay such as towels twisted and slapped between two male servers during dinner represented childish behavior in clear view, and at breakfast, simply said, one attendant deserves to be relieved of all duties. We found other reviews regarding the attitude of breakfast staff, so perhaps this is something that is just surfacing.
The owner/designer of this hotel has painstakingly created a wonderful interior. The common areas are furnished with unique flair, and the tiniest accessories and design elements placed with precision. Our room, albeit priced at the top end for the space and lack of view, was comfortable and attractive. The desk staff are well-trained, accommodating, and respectful. How sad that once one crosses into the restaurant, a handful of young employees apparently "turned off" by travelers from around the world, are in the position to ruin the Hotel Ruebezahl experience.
(I must note that our server the first evening was not among those who participated in this behavior... that I could see.)
Ask for a view of the mountains.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of all of us, I would like to thank you for choosing “Das Rübezahl” as your final Bavarian Trip hotel and to be our guest.
Also many thanks for your kind words about our ambiance and the desk staff.
We apologize for any inconvenience you experienced by our restaurant staff and appreciate your comments regarding our services; it is only through comments and suggestions such as yours that we can correct fine-tune and improve our services.
We have read your comments with great concern, nevertheless we guess there was an unfortunate misunderstanding in terms of the language barrier.
The comment of our waiter who welcomed , indeed is not pleasant even so, there were no intention to offend you as even so the restaurant was not so busy yet while your arrival all tables were reserved.
In regards to the attitude of the waitress who served you that night we regret that you had the impression, that she showed some blaspheme even so we are sure that this was unintentionally.
We already took action because of the Horseplay attitude how you called it of 2 waiters and we agree that this is an absolute no go. We are really sorry that you needed to witness this kind of childish attitude.
Thank you for taking the time to share with us your recent experience with us.We sincerely appreciate the opportunity you give us to improve and look forward to see you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.