Stayed here for a business meeting and was disappointed. I've stayed many in other hotels in Germany and this was by far the worst. The service was TERRIBLE, and the staff seems to hate their guests. Getting someone to wait on you in the bar/restaurant will be difficult and even if they do come by once, it doesn't necessarily mean they'll come back anytime soon. There is a coffee maker in your room, but don't excpect it to be refilled daily if you use any of it.. you'll have to ask the front desk for more, and they'll charge you for it. Upon check-out the front desk agent asked me if I'd taken anything from the mini bar (assuming she meant that day, because housekeeping wouldn't have seen that yet), so I told her no, and she rudely responded with a list of waters, etc that I had taken throughout my stay. I hadn't realize it was a test and I needed to list everything she already knew about. I just can't say enough about the terrible service at this place. The ONLY positive would be that my room was huge.
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