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“Horrible treatment” 1 of 5 stars
Review of TOP CountryLine Hotel Berghof Pfronten

TOP CountryLine Hotel Berghof Pfronten
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TOP CountryLine Hotel Berghof Pfronten
4.0 of 5 Hotel   |   Falkensteinweg 13, 87459 Pfronten, Bavaria, Germany   |  
Hotel amenities
Ranked #10 of 16 Hotels in Pfronten
Wausau, WI
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Horrible treatment”
1 of 5 stars Reviewed October 2, 2006

We provided our credit card number to book the hotel and reconfirmed again via phone call right before arrival. The Hotel Berghof was to be our first night in Germany after arrival from the states. After being awake more than 24 hours, we drove four hours to the property anticipating a wonderful stay. However, we found an extremely rude desk manager who had given away our hotel rooms and kept on changing his reason as to why he gave away our reserved room. The hotel was booked, and he could not provide us with a room. We insisted upon him helping us find alternative accomodations, which he did begrudgingly. He made one phone call to nearby accomodations just to get rid of us. We went to the other property to find a small room in the basement with a shared bathroom. Needless to say we were not happy. However, by then it was after 8 PM and a Saturday night with a lot of tourists in town and we just wanted to get some sleep. I have never experienced anything quite like this rudeness and utter disrespect for customers. Do not ever stay here!

  • Liked — Nothing
  • Disliked — The incredibly rude desk manager who insulted us and gave away our reservations.
  • Tips/Secrets — Warning - do not stay here!!
  • Stayed September 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
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9 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
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Additional Information about TOP CountryLine Hotel Berghof Pfronten

Address: Falkensteinweg 13, 87459 Pfronten, Bavaria, Germany
Location: Germany > Bavaria > Swabia > Pfronten
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #10 of 16 Hotels in Pfronten
Price Range (Based on Average Rates): $$
Hotel Class:4 star — TOP CountryLine Hotel Berghof Pfronten 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
TOP CountryLine Hotel Berghof Pfronten Germany - Bavaria

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