Had a fantastic week in Oberhof as new skiers and stayed at the Berghotel. The hotel staff have certainly grasped the meaning of the words Customer Service. Nothing seemed too much effort for them to make sure our stay was great. Julia on the front desk even came into the breakfast hall to present my son a birthday card and candy bar on the morning of his 5th birthday (something I mentioned in passing but had not expected her to remember let alone make the effort to stop by). The family room is ideal with enough space for all four of us (after a day of skiing and lodging the kids needed no help at all to fall asleep on the pull out sofa bed (that was already made on our arrival). The food at the hotel is also excellent - we had breakfast everyday and the evening buffet 3 times. The entire hotel is spotlessly clean and has all the facilities needed - no need to venture out into the cold for meal times and there is a tea station for hot drinks whenever you want them. Before we had even checked in we were allowed to leave our skis and sledge in the hotel ski room - this was very helpful as all our luggage plus skis would not fit in the car!. Overall a superb week of winter holiday.