Not a great start when we arrived to find 1 room rather than the 2 booked 3 months in advance. 2 of our party being referred to another Hotel in Wernigerode with the promise it would all be sorted for the 2nd night. It wasn't, girl on duty knew nothing about the 2nd room, luckily this night they had a spare, but tried to charge incorrect amount on checking out. Compound this with being told at 22.15 in Germany, that you can't have a drink in your Hotel Bar as they've cashed up!! Rooms were OK, Breakfast was very average for such a Grand looking place, but a struggle to find staff to get coffee with breakfast. Great location for the station, but not much else going for it.
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