We've been going to this area for the last 8 years and have usually stayed at the Parkhotel Flora in their Regina Apartments. They are usually clean and well kept and having a kitchen is a nice bonus with a family. They have also started updating them so most of them at least are rather modern inside.
However we recently stayed for over a week and were disappointed when we arrived to find the bathroom floor was dirty and the new pull out bed was most uncomfortable. The wi-fi only worked in the bathroom and the children's room. We complained and we thought we were heard. We were there with family who also couldn't access wi-fi.
When we checked out they charged us for wi-fi anyways!
Then a couple of hours later they informed us via email that they had also charged our credit card 50 Euro for a cleaning fee even though it clearly stated that the cleaning fee was included. And we'd cleaned the floors the night before we left- turned on the dishwasher and left the few breakfast dishes that didn't fit in the dishwasher on the table and bagged the garbage.
We called to complain and were told that at least wi-fi was usually more expensive at other hotels and that us leaving a few breakfast dishes out was unacceptable.
Sadly we won't return again.
The restaurant is exceptional though- and until this last experience we'd recommended it highly.
- Also Known As:
- Hegers Parkhotel Flora Schluchsee
- Official Description (provided by the hotel):
- Treat yourself to perfect days in paradise. Enchanting hilly landscapes, vast forests, solitary wood cabins which nestle into the slopes, rich green meadows and the deep blue Schluchsee lake shrouded in legend – this idyllic region provides never- ending inspiration for a journey into yourself. Once you have been enchanted by the perfect harmony of the landscape, it will never cease to fascinate you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Parkhotel Flora reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.