My husband surprised me with a romantic weekend away for our wedding anniversary. Upon arrival, we were told to wait, while the lady at reception ran up the the first floor to deliver what seemed like a message (piece of paper) so, standing in the lobby of the hotel for 10 minutes with no one in sight. The decorations of the rooms are "quaint" / traditional but the room was nice and clean and comfortable - and the view is exceptional! The food is amazing and the service in the restaurant extremely friendly! However - my husband had to pay 30% when he booked, this was NOT calculated on our account when we checked out. We were told that the people from accounting will only be back during the week and then they will have to sort it out, and reimburse us. My husband also booked a horse-drawn carriage ride for us. We were told that it could only be done on the Sunday morning at 11:00 which we then accepted and received a confirmation from the hotel for this upon arrival, however, when nothing arrived at 20 past eleven, we started asking questions. They phoned and was told that it would take ANOTHER hour. We waited in the lobby since we had already checked out by then. Not even once were we offered coffee or tea. As it turned out, the hotel never confirmed with the owner of the horses, which I found annoying. There definitely seems to be a lack in their reception / admin staff. The wellness area is really nice, although saunas are set to a timer and only start heating 15:00 in the afternoon, so if you want to make use of the lovely wellness area - you have to wait until the afternoon and then it gets crowded which I did not appreciate. We booked couples massages. We have done this before where there are two message tables in one room and we could at least be in the same room while enjoying a relaxing message, however, here we were whisked away each to a separate room on opposite sides of the building. The lady that did my massage was friendly and professional, however, my husband complained that his was nothing more than smearing oil over his back and tucking him in a blanket to rest for a while. You have to take your own slippers / flip flops. Even though we booked the rose petal bath and messages for the Saturday we were not offered slippers, and on the Sunday we were told that they are not being handed out, you may however ASK for a pair. I understand that they cannot be provided to all the guests, but I feel for those who pay the extra to enjoy the spa treatments, these should be provided for. When we arrived back after our ride in the pouring rain, we were literally frozen to the bone. My husband asked If we could at least use the spa to warm up and take a shower before we head home, and this was allowed which we really appreciate. But no apology was offered for their poor service, which I find sad. So......if you want a comfortable place to stay with a good meal and excellent view this would be a great place, BUT - if little things are important to you or good service or if you are planning a romantic weekend - you might want to reconsider. I would love to make some recommendations to these people and teach the staff a view tricks - this place REALLY has the potential to be amazing and a true four star hotel!
- Also Known As:
- Alpenhotel Tiefenbach Oberstdorf
- Official Description (provided by the hotel):
- Hotel deluxe in the middle of the Oberstdorf mountains. Health & sport treatments. 85 rooms and suites, all furnished in country house style, spacious. Leisure time fitness and sports including gymnastics and relaxation programs. plus pure nature with hiking, biking and Nordic Walking. Tours guided by our sports instructor, and our Beauty and Health Centre are waiting for you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Tingo, TripOnline SA, Venere and Hotels.com so you can book your Alpenhotel Tiefenbach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.