This was my second stay here and I specifacally chose this hotel because of my first positive experience. This time, I must say, I was terribly dissappointed.
I emailed the hotel first to make a direct reservation and since I had a couple question, I was hoping they could be answered before I even get my reservation finalized. After a week of not hearing one word from the hotel, I made a reservation via booking a day before my arrival as I really needed to make arrangements. Booking.com allowed me to choose a double large bed instead of two and I even repeated my questions in the available comment box hoping, I could have my answers now. Nothing happened so when I finally arrived I was already annoyed with the hotel's approach.
The receptionist greeted me nicely, I paid and when I was handed a set of keys I made sure to ask if I am getting a room with one bed. The receptionist advised me that there are two beds so I handed the keys back and asked for a room I ordered. For good 10 minutes she kept on saying there is no other room available but me insisting and asking for a discount got me the room I wanted. Of course, it was available.
The room was clean, old furnishing that needs to be updated and the pillows need to be exchanged. You cannot even call it a pillow. More like a small blanket that you have to fold to get at least some head support.
After the incident, the reception would not say a simple HI any of those times I walked past.
I am definitely never staying here again.
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- Also Known As:
- Center Hotel Bamberg