Arrived fairly late in the evening (hot and tired) and discovered that the 'standard double room' which I thought would house a double bed contained two small and very firm hostel like single beds. Not a good start. Then no tea or coffee in the room (not a rule in Germany I know but sort of expected in a three star international chain hotel). No mini bar either. Nor any room service. Had to trek down from the third floor to the bar which was a fair way away in this large hotel. Internet connection in room was by a very short ethernet cable not free except for first visit (when I booked was told it was wifi and free). Staff a bit offhand, rather used to dealing with conferences delegates than tourists who like a bit more comfort. Stunning view from room and an impressive breakfast buffet but this did not quite make up for the lack of other facilities.