Location & Hotel & Restaurant
This nicely designed hotel is located at the edge of the old city centre which is great. I do have doubts, however, whether this hotel is still meeting the high standards of a 4-star hotel in comparison to other well-designed 4-star hotels (for example, lack of cleanliness, inattentive hotel stuff etc.). I have not eaten at the hotel restaurant but it is known as one of the best restaurants in Bamberg. It was my second stay at this hotel and I have to admit that I was a bit surprised about the decreasing standard.
The standard of my rather small single deluxe room did not meet the high standards of a 4-star hotel concerning its small size and lack of luxurious facilities. In addition, the room should have been renovated for the following reasons: The walls had several cracks and dents, some cracks had been re-painted but the paint did not match the rest of the wall colour and exposed the cracks even more. However, the room had some nice things as well: An air condition system, flat screen TV, and some art works. My room had no balcony but the view was nice.
The bathroom was rather small but the standard of the bathroom was all in all OK. The size of the shower was still good but it was not really big in comparison to other 4-star hotels. This is a real setback since I like to enjoy a nice hotel bathroom.
The room was not cleaned properly! I have never seen so many spiders and spider-webs in a hotel room. The gaps between the radiator tubes in the bathroom were full of dust and had also some spider-webs. I am really surprised and irritated about the lack of cleanliness, which is certainly not meeting the high standards of a 4-star hotel. Furthermore, the bed had no blanket so that the sheet and the pillows were exposed. I think a 4-star hotel should have a blanket for their beds.
I think that some members of the hotel stuff could be more attentive and friendly; I have the feeling that they are not really devoted to their work. One might even say that they do their job only according to directions but fail to go beyond it (for example, the person at the desk did not ask how my stay was; she also did not apologize when I mentioned that I was irritated about the lack of cleanliness of the room etc.).
Breakfast & Lunch & Dinner area
The breakfast & lunch & dinner area is nice and you can either sit inside or outside. I had no breakfast - but from what I have seen – one might say that the standard of the breakfast was meeting the high standards of a 4-star hotel. Even though it seems too pricy (22 €) for what is provided at the breakfest.
Internet & Parking
You do not have to pay extra for the Internet which is great (even though I had some problems to get online and I eventually used my USB stick). The hotel has a reasonably priced subterranean garage (12 €) and outdoor parking. The subterranean garage felt smaller than it actually was and it was also no problem to find a still properly sized spot for my car. Attention: One must contact the reception by ringing the bell before you drive into the subterranean garage otherwise the door will not open.
The hotel has two nice patio areas - the restaurant area & breakfast/coffee/drinks area. The ‘breakfast area’ offers a nice view on a small river where one could also enjoy a pot of coffee & cake in the afternoon or a drink in the evening. It looks really inviting. Both patio areas have sunshades if the sun is too hot during the day - certainly two nice places to hang out and relax.
The small but nice spa area is designed in a Mediterranean style and has a small gym area, a sauna, a changing room, and a nice but small place to lie with 6 (rather cheap!) couches (which do not meet the high standards of the otherwise quite nice spa area and should be replaced). The hotel also offers well-priced massages and other beauty applications.
This hotel is (still) reasonably priced but the standard of my single deluxe room was certainly not meeting the high standards of a 4-star hotel.
I really have mixed feelings about my second stay at this hotel since I have seen both some good but also quite a few bad things. According to my humble view, the hotel is all in all reasonably priced, it has a small but inviting entrance hall including a small bar, the single deluxe room was a real breakdown and I cannot recommend this room unless it has been renovated and properly cleaned (Nr. 209). The lack of cleanliness of my room is definitely an issue. However, the location of the hotel is excellent, the two small patio areas are great, but the hotel stuff – at least most people I dealt with – could be more attentive and friendly (the hotel business is a service business!). If you ask me, I probably, will not come back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.