Many trips to Bamberg over the years and most of the hotels are well run family concerns. This Graupner hotel might have been one of them in the past, but no longer. No customer service, lying staff who sold me a room with ensuite for £100 an night when they know full well there was no running water in the room. Why do it, who knows? Perhaps this explains why we were the only guests. All hotels have problems and upfront honesty is the best practice in a crisis. The Faulty Towers moment came when after two days of no water at all, including the toliet, shower and basin, the arrogant manager tried to tell us that there was running water in our room. He didn't have to believe us, but wouldn't check it to confirm. So we paid in full under threat from the manager and went to another local hotel for the duration of our visit.
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- Also Known As:
- Graupner Hotel Bamberg