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“terrible, lack of any customer care and poor value” 1 of 5 stars
Review of Hotel Graupner

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Hotel Graupner
Lange Strasse 5, 96047 Bamberg, Bavaria, Germany   |  
Hotel amenities
Ranked #40 of 40 Hotels in Bamberg
bristol
2 reviews
2 helpful votes 2 helpful votes
“terrible, lack of any customer care and poor value”
1 of 5 stars Reviewed March 13, 2011

Faulty Towers

Many trips to Bamberg over the years and most of the hotels are well run family concerns. This Graupner hotel might have been one of them in the past, but no longer. No customer service, lying staff who sold me a room with ensuite for £100 an night when they know full well there was no running water in the room. Why do it, who knows? Perhaps this explains why we were the only guests. All hotels have problems and upfront honesty is the best practice in a crisis. The Faulty Towers moment came when after two days of no water at all, including the toliet, shower and basin, the arrogant manager tried to tell us that there was running water in our room. He didn't have to believe us, but wouldn't check it to confirm. So we paid in full under threat from the manager and went to another local hotel for the duration of our visit.

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
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    7
    8
    9
    13
See reviews for
9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Danish first
  • English first
  • German first
  • Any
English first
London
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 21, 2009

The hotel was recommended by a friend. We stayed there and felt at home, the staff spoke fluent english and were polite and courteous. All rooms have been nicely renovated. A charming little hotel!

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 of 5 stars Reviewed May 26, 2009

Impressed with cleanliness, friendly staff, price and complete breakfast of this well-located inn, within walking distance of most everything in town.

Had no problem except a long climb to top of 3rd floor room and non-existent staff after hours. Would recommend.

  • Stayed May 2009, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 13, 2008

One of the bedrooms which we couldn't sleep in had an open waste vent that smelt strongly of open sewers, Management seemed unconcerned, cold and unhelpful. The reception area/hallways were extremely shabby. Breakfast was passable and to finish off the stay, returning to our room after breakfast we found 5 small bugs that we were unable to identify crawling across the walls and floors. This made our skin crawl. Can not recommend this hotel at all.

  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Sunset, LA
1 review
5 of 5 stars Reviewed December 5, 2007

The Graupner is a fine hotel. We stayed there two nights and found the staff to be friendly and helpful. Our room, on the top floor, was quiet and roomy, with a writing desk and an armoire. The bathroom was recently renovated and in fine shape; not roomy but not bad. The breakfast included scrambled eggs and an assortment of good German breads. The location on Lange Strasse is ideal, although the lower floors might be a little noisy. You are two minutes' walk from the main pedestrian commercial walkway, five minutes from the tourism office, and easy walking distance from the river and all the scenic buildings, restaurants and museums.

There is no elevator. In-room wireless Internet service is available for 4 Euros/day, as I recall. You can also use the computer at the reception desk for 1 Euro/half hour.
Try the goose rollbraten at the Brüdermuhle restaurant, right by the tourism office. Excellent.

Stayed December 2007
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Perth, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 16, 2007

I am a little surprised that the reviews of Hotel Graupner are so mixed, because my girlfriend and I both enjoyed our stay here. The hotel is well located near the centre of the old town, above a cafe and konditorei selling delicious looking cakes. Not surprisingly, the breakfast (served at the back of the cafe) was a highlight. Interior decorations were in keeping with Bamberg's Bavarian location, and our room was reasonably sized and equipped, with an ensuite bathroom ... but if you leave the window open overnight, you will be woken up at an ungodly hour by the delivery trucks at the supermarket across the road.

  • Liked — Breakfast
  • Disliked — Noisy in the early morning
  • Tips/Secrets — Keep the window closed.
  • Stayed January 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern Pines, North Carolina
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 21, 2006

We really enjoyed our brief stay in Bamberg. The hotel was in an excellent location but not well marked. We drove around the town for quite a while without seeing it. We had to walk around on foot before we were able to locate it. The staff was friendly and our room was recently rennovated. However, the rooms are not at all sound proof. We were woken up repeatedly in the early morning by the sounds of hotel staff making up the surrounding rooms. Don't think I would stay here again for that reason. Not the most restful night.

  • Stayed April 2006
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Graupner

Address: Lange Strasse 5, 96047 Bamberg, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Upper Franconia > Bamberg
Amenities:
Restaurant
Hotel Style:
Ranked #40 of 40 Hotels in Bamberg
Price Range (Based on Average Rates): $$
Number of rooms: 30
Reservation Options:
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Also Known As:
Graupner Hotel Bamberg

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