We stayed at Hotel Fire & Ice for two nights while attending a wedding nearby. Despite a rocky start when it seemed the hotel hadn't honoured the price they'd quoted the bridal couple (we ended up reserving through a third-party site rather than directly through the hotel), we were satisfied with our stay.
The staff were all friendly and helpful. My husband enjoyed the sauna (with it's view of the indoor ski slope) and the lounge and it was great to have free parking (especially as the hotel is quite a ways outside of Neuss/Düsseldorf). The decor is almost aggressively alpine (giant photo of a skier behind the TV, lots of wood, plaid carpet), but it somehow works.
Our only complaints are that the wifi dropped out intermittently and that the €25/night pet charge is high considering our dog received no extra consideration.
With the wifi, at times one of our two devices would be connected with no problems and the other wouldn't even detect the network. It was confusing and a little frustrating, but not too big of a deal as we weren't in the room very much.
Other hotels we've stayed at with our dog (and paid pet surcharges) have provided a little something extra for their guests with pets (like a dog bed/blanket or water/food dishes). Hotel Fire & Ice didn't even offer treats and we felt like we got nothing for the €25 charge. Although the staff were friendly enough to our dog.
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