Spent one night here on 09/12/12. Check in was fast and trouble free. Had a late dinner in the restaurant which was plesent. A special mention to the waiter who was friendly and efficient and made us feel welcome.
Room was basic but comfortable however as previously mentioned noisy in the morning when the flights begin landing.
My main comlaint with this hotel was the two reception staff present the morning I checked out. While awaiting a friend i sat in the reception area on my computer. I inadvertently let my passport fall from my pocket onto the chair. I then proceeded to the airport where I realised I had lost my passport. I immediately retraced my steps and having checked everywhere else I concluded it could oly be in the hotel. I immediately called the hotel reception ad described to the receptionist where I had been sitting and asked her to look stressing that I was rushing for flight. She put me on hold and returned saying she had checked all over the reception area and found nothing but if she found it would send it to me. I called agai twice to ask her to double check and she proceeded to become surly on the phone
I then decided to get a taxi back to look for myself. Within 10 seconds of entering the reception area I had spotted the passport sitting in the same place it had fallen from my pocket. It was in no way concealed. It was sitting in plain sight in the chair. All i could conclude was that the reception staff had lied about looking for the passport because if they had they would have found it immediately. This would have saved me innumerable amounts of stress and anxiety but instead they lied.
I understand that it is my fault for losing the passport in the first instance however the terrible reception staff where worse than no help. If i hadn't of taken the chance to return to the hotel I would have missed my flight and been stuck in geneva.
I welcome comment from a member of staff from the hotel should they dispute this.
For the record I was resident in the hotel for 1night in room 408 on 09/12/12.
- Official Description (provided by the hotel):
- Modern Four-story Business Hotel located near suburban corporate area. ... more less
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- Also Known As:
- Nh Geneva Airport Hotel Geneva
- Nh Hotel Geneva
- Nh Hotels Geneva