We spent a fabulous week at Silver Star and slept 6 nights in a quiet private accomodation. We travel every year to a different BC ski resort for our winter family holidays and Silver Star offered us by far the best experience to our entire family.
We decided to extend our stay by one night and book a two bedroom appartement at The Fire Light Lodge. It is a new accomodation at Silverstar located not far away from the village. It is not quite a ski in ski out hotel but it is still centrally located.
The room was very spacious, modern design with nice furniture and appliances. The room didn't have a hot tube but we used the communal hot tube. The hot tube was clean but it's design was less than perfect as too much of the upper body was exposed to the element when sitting in it.
Avoid a room with a view to the parking lot. We had a view on the pond and it offer a much better visual experience.
Poor sleep experience. The mattress was not very comfortable and the pillows were too soft to offer any support. The curtains in the room didn't block enough the outside lights. Walls and ceiling have very poor sound insulation: we could hear the family above us talking and walking and that family was not doing any excessive behavior. We didn't have darkness in the room for the entire night. Finally the radio alarm in the kitchen went off around midnight...
The very sour taste:
When I mention that the radio went off in the middle of the night to the manager, he was unapologetic and told me that it was our fault if we didn't check the setting of our two alarms ( first time it ever happen to me that an alarm is set on when I checked in).
I also happen to use the iron supplied in my room. Within second of using it I saw a small amount of wax residued ruining an expensive shirt. My guess is someone previously use the iron to hot wax their skis!? I brought it promptly to the attention of an employee and went to discuss it with the manager. Richard is the first name of the manager and he told me that it wasn't the hotel responsibility if I made my shirt melt... He offered no apology and they were no room to negotiate a compensation. Sadly Richard lacked both in conflict management or chemistry knowledge.... as I am not sure how you can melt a cotton shirt into wax... Cotton can burn but not melt. Maybe alchemy can explain this phenomenon but I must admit my lack of knowledge in that field!
- Official Description (provided by the hotel):
- Experience the newest resort property at Silver Star. Smartly decorated condos located right next to the fun at the skating pond and Tube Town Adventure Park. Also featuring a bowling alley and restaurant on the lower level of the hotel. This is a perfect base for access to the Silver Queen Chair. Underground parking available at an extra fee. ... more less