We stayed at Sundance for 5 days during Xmas vacation. The customer service was great and friendly. My daughter enjoyed the movies and pool table.
BUT... the beds where way to ferme for our liking. It was like sleeping on a stack of cardboard boxes with sheets. We slept on beds of more modest hotels before and NEVER had we woken in the morning with sore backs and muscle aches. My husband didn't ski and he was as sore as I was.
Then there was a problem with the ground heating system in the pool area. We were allowed to use the pool and hot tub but the heated ground that was supposed to melt any accumulation of ice was not functionning well and therefore the pool area was covered in ice (including steps to hot tub). the next day it was resolved but they should have put salt or closed the area. The pool area is a junction between both buildings (rooms and activity and front desk). I would have never left my daughter (8) go across to the movie room alone because of the icy ground.
Then there was the bad plumming that overflowed the toilet after use. Staff were very kind and gave us another room until it happened again in the second one. If they had a sign thant mention to hold down the flush handle until the water was flushed, it would have helped us prevent this.
Overhall, great staff but a major concern regarding safety and BAD mattresses for the price we paid per night.
- Also Known As:
- Sundance Resort At Big White Ski Hotel
- Sundance Resort At Big White Ski Hotel Big White
- Official Description (provided by the hotel):
- Whether it is a family Christmas ski holiday or a weekend get together with your best snowboard buddies, the Sundance Team know how precious your vacation time is. We take great pride in providing our guests with a level of professional friendly service you will not find anywhere else. We believe in the little things like finding a babysitter at the last minute or helping line up the best bottle of famous Okanagan wine for impromptu romantic evenings. And hey, if you ask the right person, a guided excursion into some of our secret champagne powder stashes might be in your future. We look forward to having you as our guest. ... more less
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