This is a lovely property that has so much opportunity and even though I've loved our stay, the erratic service really let the team down.
The location is lovely, the restaurant good, breakfast was exceptionally boring, predictable and unchanged for a week....and DONT order the rolled oats, unless you need to glue something!!!
Our sommelier was lovely, attentive and knowledgable and enhanced our stay.
It felt like there is no General Manager steering the ship, our mini bar was topped up today after 6 days, our room was being serviced after 4pm which I felt is just way too late.
There was practically no pool or beach service and it's the low season and I would have happily ordered and tipped all day if someone could have been bothered to ask.
That said, it's sometimes the collective experience that allows you to sway your vote, and for me the vote would be to come back....
Hopefully they will find a General Manager, or if they do already have one he/she will come out of hiding/office and actually see where there is sooooo much room for improvement and let's face it, more service = more profit = more tips = happy staff which give your guests a greater, more engaging experience.
- Official Description (provided by the hotel):
- Set on the Flamands Bay, widely regarded as the island's finest, the iconic Cheval Blanc St-Barth Isle de France is home to 40 beautifully appointed rooms, suites and villas, with panoramic beach views or nestled in the lush gardens. Savor an exquisite locally-inspired French cuisine created by Chef Yann Vinsot at La Case de l'Isle restaurant overlooking the pool and the ocean or at La Cabane de l'Isle for a feet-in-the-sand lunch or a private dinner. The Cheval Blanc Spa and its Pavilion hidden in the tropical vegetation, offer Guerlain rituals, in exclusivity in the Caribbean. Enjoy a highly personalized service, exclusive events organized with the most prestigious champagne houses, tailor-made experiences imagined by a passionate team. The Concept Store proposes you latest creation of local and international designers and fashion show every Tuesday night around the pool. ... more less