I am a long time TopGolf customer, with years of service to the company in the UK. I have always had a pleasant time at TopGolf Chigwell, however yesterday was the worse experience I have ever seen. Yesterday I was with a group of friends, enjoying a good game on the top level, which can be hard to book on weekends. The evening started off good, with good music and service, even two managers I have not seen coming up to us and checking that everything is okay, which is something I have not experienced before.
However, later on into the evening, a male member of staff was speaking to one of the managers (I believe), on the top levels. This member of staff then started to shout abusive comments towards TopGolf and the centre. He then stormed off on the top level, where he spoke to another member of staff, whilst the manager went down stairs to deal with the abusive member of staff. I recongized the manager as he was one of the above two new members who spoke to me and asked if there is anything else he could do for us. I found him and the other female manager very forward, proactive and most importantly friendly. So I was really shocked to see someone who works at TopGolf speak to another colleague in that regard, let alone a manager.
This really showed TopGolf up and also myself, as I had brought friends and family down yesterday and promised them that they would really enjoy TopGolf. I now am considering moving on and not promoting TopGolf to my family but also to my professional circle who attend a number of TopGolf events each year. A real let down and a formal letter to the company's CEO, Neil Allen has been drafted.
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