On June 13th our group of 75 women chose Hotel Montfort for our end of year luncheon. We paid $33 per person, not including wine, and expected to have a very special time. Unfortunately, we were not at all satisfied with our experience, it was a disaster! We booked the dining room, a lovely converted chapel and paid a deposit. We were then informed that the meal would be catered rather than cooked in their kitchen. No problem, we thought. The caterer, Paul Piche, is well known locally.
As our members arrived they were given a tour of the hotel, a converted monastery now decorated in a modern boutiques style. So far so good. We assembled our group and sat down for lunch. Then the trouble started. The wine service was slow, two servers and no barman is not enough for 75 people. The choice was very limited. We had ordered a buffet but what we got was really a cafeteria. We lined up and food was served onto our plates from rectangular chafing dishes, it wasn't up to local standards for the price we paid and when compared to the buffets at the Delta and Hotel des Gouverneurs in Trois-Rivieres. Some of the dishes were really substandard, in particular the salmon was dry and "fishy", the couscous was bland and lumpy, the vegetable lasagna was nothing more than overcooked vegetables in white sauce. The chicken, also in sauce, was acceptable. After dessert, a choice of two pastries, coffee and tea was served at the tables. I asked for coffee but honestly couldn't tell if it was tea or coffee. I'm not exaggerating! Everything considered, I would estimate the meal was worth half of what we paid. Even then, it was not acceptable.
The situation became catastrophic when they ran out of salmon before everyone was served. We were shocked because we had asked the hotel several times to make sure there was extra because from experience we know that most of our members prefer salmon. They had assured us again and again they would have enough. At least 10 ladies hadn't been served when this happened. The hotel's caterer, Paul Piche, advised us they would get more from their kitchen within a short delay. However, it was 45 minutes before they returned with "boeuf bourguignon" NOT salmon. Not only was it undercooked and tough, but they had also neglected to keep the chicken warm. By then, all of the ladies were angry and extremely unsatisfied, not only those who hadn't eaten.
We made sure that both the Hotel Montfort and the caterer were aware of the situation and our total dissatisfaction. Some of our members also called on their own volition to complain. No apology or restitution was offered. I don't know if they realize what a lot of business they lost that day. Word of mouth is the best kind of advertising, but in this case it is the worst. I will never recommend this hotel or caterer to anyone and nor will any of our members.
- Official Description (provided by the hotel):
- Montfort Nicolet Hotel offers 67 finely decorated rooms that are suitable for all needs. You are invited to enjoy an outstanding getaway in Nicolet, in the Centre of Quebec region, near the urban centers of Trois-Rivieres, Drummondville and Becancour. The hotel staff at Montort Nicolet offers an impeccable service and a warm hospitality that meet your needs, whether if it is for a trip with family, lovers, friends or colleagues. Sophisticated, discreet and finely decorated, Montfort Nicolet Hotel is established in the ancestral home of the Montfort Fathers. Enjoy a unique and welcoming stay in the heart of a protected nature near Saint-Pierre lake and only a few minutes from Becancour, Trois-Rivieres and Drummondville. Hotel Montfort is also the ultimate destination for business travelers. Thanks to its convention center, the hotel can now host major events such as shows and conventions with hundreds of guests. ... more less
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