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“HUGE deception” 2 of 5 stars
Review of Hotel Montfort Nicolet

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Hotel Montfort Nicolet
3.0 of 5 Hotel   |   1141, rue Saint-Jean-Baptiste, Nicolet, Quebec J3T 1W4, Canada   |  
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Ranked #1 of 1 Hotels in Nicolet
Montreal, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
“HUGE deception”
2 of 5 stars Reviewed October 8, 2013 via mobile

On June 13th our group of 75 women chose Hotel Montfort for our end of year luncheon. We paid $33 per person, not including wine, and expected to have a very special time. Unfortunately, we were not at all satisfied with our experience, it was a disaster! We booked the dining room, a lovely converted chapel and paid a deposit. We were then informed that the meal would be catered rather than cooked in their kitchen. No problem, we thought. The caterer, Paul Piche, is well known locally.

As our members arrived they were given a tour of the hotel, a converted monastery now decorated in a modern boutiques style. So far so good. We assembled our group and sat down for lunch. Then the trouble started. The wine service was slow, two servers and no barman is not enough for 75 people. The choice was very limited. We had ordered a buffet but what we got was really a cafeteria. We lined up and food was served onto our plates from rectangular chafing dishes, it wasn't up to local standards for the price we paid and when compared to the buffets at the Delta and Hotel des Gouverneurs in Trois-Rivieres. Some of the dishes were really substandard, in particular the salmon was dry and "fishy", the couscous was bland and lumpy, the vegetable lasagna was nothing more than overcooked vegetables in white sauce. The chicken, also in sauce, was acceptable. After dessert, a choice of two pastries, coffee and tea was served at the tables. I asked for coffee but honestly couldn't tell if it was tea or coffee. I'm not exaggerating! Everything considered, I would estimate the meal was worth half of what we paid. Even then, it was not acceptable.

The situation became catastrophic when they ran out of salmon before everyone was served. We were shocked because we had asked the hotel several times to make sure there was extra because from experience we know that most of our members prefer salmon. They had assured us again and again they would have enough. At least 10 ladies hadn't been served when this happened. The hotel's caterer, Paul Piche, advised us they would get more from their kitchen within a short delay. However, it was 45 minutes before they returned with "boeuf bourguignon" NOT salmon. Not only was it undercooked and tough, but they had also neglected to keep the chicken warm. By then, all of the ladies were angry and extremely unsatisfied, not only those who hadn't eaten.

We made sure that both the Hotel Montfort and the caterer were aware of the situation and our total dissatisfaction. Some of our members also called on their own volition to complain. No apology or restitution was offered. I don't know if they realize what a lot of business they lost that day. Word of mouth is the best kind of advertising, but in this case it is the worst. I will never recommend this hotel or caterer to anyone and nor will any of our members.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, December 5, 2013
The Disappointment you felt during the passage of your group in our establishment is really regrettable and we are sincerely sorry.

As hotel professionals, we should have insisted to communicate with only one representative of your group, which would have facilitated the communication between our respective organizations and maybe it would have helped us giving you a better experience.


Far from looking for excuses, we want to mention that multiple exchanges took place between the managers of our establishment and several various people of your organization, many requests about the menu and the service of beverages were divergent among the people of your group.

We decided to please most people we spoke with, by agreeing to have 3 choices of menus for your group, which unfortunately was not a success on all the line.

Following the reception of your comments, corrective measures were established for the future. Amongst other things we will limit the number of contact people for the same group, and we will limit the choices of menu as well as clarify the specific needs of our groups with regard to the service of alcohol & beverages.

Today it is in all humility that we recognize that your experience with the hotel Montfort Nicolet at the summer of 2013 was not up to yours, or even our expectations. Once again, we are sincerely sorry. However, we want to reassure you and everyone that giving our guests satisfaction and the best experience possible while staying with us is always our number one goal. And we take pride in the fact that we have many great reviews on our Hotel.

Lastly, if you would like to discuss or give other comments concerning your experience with the Hotel Montfort Nicolet please take note that you can easily join me directly at the hotel.

My name is Nancy Lemire,
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60 reviews from our community

Traveler rating
    33
    16
    4
    5
    2
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Marlborough, Connecticut
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

We wanted to stay outside Montreal or QC for a night and came across this fantastic hotel. A converted former monastery, the rooms are modern but not sterile, the staff friendly and everything had a special touch. The rooftop terrace was beautiful with an outdoor hot tub, there was a firepit to hang out around as well. Across the street, on the river, there were canoes and paddle boats! The grounds were beautifully kept and the gift shop is nothing like you typical hotel gift shop--it's a gallery with lovely things from local artists. The breakfast was good--cooked to order eggs, bakery items, cheese, ham, cereal, etc. the staff even showed us their beautiful ballroom because we showed interest in the building!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Guest Relations Manager at Hotel Montfort Nicolet, responded to this review, October 13, 2013
Dear Guest,
We want to thank you for taking a moment of your precious time to review your stay with us. As you have mentioned, our hotel was modernly decorated to respect the building’s History and Tradition, it gives a nice warmth to our comfortable and cosy rooms. Since it is located in the ancestral Home of the Montfortian Fathers, the hotel indeed and everything about it has its unique charm.

We are thrilled you enjoyed our rooftop terrace, our outdoor hot tub, and that you could spend some relaxing time near our fire pit. We thank you for mentioning the friendliness of our staff and we really appreciate the fact that you took interest in our establishment enough to visit our beautiful ballroom.
We sincerely hope to welcome you again in a near future…
Reviews like yours are the best source of motivation for all of our team members.
Thank you again,
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hanover, va
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 23, 2013

We were hoping to find someplace interesting to stay between Montreal and Quebec City. I had some trepidations, but this hotel had some wonderful attributes. The spa and bar on the roof were a delightful way to relax. We did not use the spa downstairs, but it also looked nice and had access to a nice garden. Our room was peaceful, very lovely, but not perfect. We had chosen a single queen bedroom, not a more spacious room, but one window looked out directly to the adjacent brick wall, and the other looked out over the parking lot and garbage containers. And the shower was way too small, even for me (5'1") with a shower head that always seemed to point out and spray the floor if you tried to turn the shower on to warm the water! My much taller husband was completely out of luck. I wish they had realized how awkward the shower was going to be for him; by the time we realized it, it was bedtime and we had no desire to change the room then. The bed also was very hard; I felt a bit as though the seminarians were still sleeping there.

Room Tip: Be very sure you know how big the room is!
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, October 14, 2013
Dear guest,
Thank you for taking the time to share your feedback on your stay with us. We are happy to notice that you appreciated some of the nice attributes of our establishments like the spa and bar on the roof and we are delighted that spending time there was a nice relaxing moment for you during your stay. We are sincerely sorry if the view, the comfort of the beds and the size of the shower in your room was not up to your expectations.
Please don’t hesitate next time to mention any problems like these to our front office team members. We have other room types and many other solutions to propose.

Again thank you for your review and we sincerely hope to welcome you again in a near future…
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Laval
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2013

Along of the river,on the other side, there it is: this nice renovated place with beautiful and large surroundings which used to be an ancient abbay for friars.
Rooms are nicely done but can be of different sizes from large to small.
Room that I had on the third floor(306) was large,beautiful with large windows , sofa, fridge ,desk& chair,TV and internet for free, a large bathroom with bath & shower .
I was stunned!
At this hotel,you can used two whirlpools,one outside on the top,with a small bar(closed at the time),a gazebo and terrace.
Great to relax, I can assure you.
The other one on the first floor is inside along a pool surrounded by large baywindow.
Great too.
The lobby is cozy and nicely decorated .
You will find a fireplace and a bar(closed at the time).
The restaurant at that time was only serving breakfast but I did look at the menu and it looks very tasty.
Breakfast was good and had enough variety.
Service was excellent everywhere ,especially Daniel at the front desk who can give you a lot of information.
You must see the chapel on the second floor which is now used as a reception room: magnificient!
This hotel has only been opened for a few months and already it is a must in this region.
Give them time to be known,and you will be charmed too.

Room Tip: ask for a large room (306)
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, October 14, 2013
Dear guest,
Thank you so much for your positive review on your stay with us. All the comments and descriptions you made are really heartwarming to all of us and we are absolutely thrilled to notice that your stay with us was such a great experience for you. Thank you for mentioning the great service of Daniel our front desk agent . Comments like this one are the best source of motivation for all of our team members. We are delighted to notice how much you enjoyed our large, beautiful rooms with large windows , and we are glad our large bathroom with bath & shower were up to your expectations. Our whirlpools and our indoor pool surrounded by the large bay window are indeed a great way to relax and spend some good quality time.

We hope next time you will have time to try our restaurant for dinner or lunch!
It is with great pleasure that we will welcome you again,
Sincerely,
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Trois-Rivieres, Canada
1 review
3 of 5 stars Reviewed June 30, 2013

We were here for only one night for the forfait passion. From the exterior this hotel look good and it's reflecting when you enter, great design ! The lady at the front desk ask us (when we book by phone) to reserve a table at the restaurant because it's full very often (around 45-40 places) They forget to give us the 2 tickets for the dinner when we get in. Be advise, this hotel have a reception room on the 2nd floor. When we arrive we saw the the were a wedding going on..... they party up to 2am.... we where located on the first floor.... horrible night. The lady at the reception didn't suggest or ask if we were ok to be on the first floor. We had a refrigirator problem, it just start to leak . They were no hotel book , were you can find restaurant,whitch services the hotel offer, etc... No hairdryer , no micro wave.

By chance we didn't have any issue with our a/c or bath. The supper was great ,but expensive for what it is. The dinning room can get really crowdy when it's full. The roof spa is good but a bit small , the basement spa and pool are also small and not deep.

The breakfast at our room was ok , no hot stuff, only croissant,chocolatine,cheese,fruits,coffee,juce,yoghurt.

The bed and the room was clean and the front desk were ok . I will suggest this hotel to others if there is not wedding or reception.

Room Tip: Be sure to test everything in the room asap when you arrive
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, October 14, 2013
Dear guest,
Thank you for choosing L’Hôtel Montfort Nicolet. We really appreciate the fact that you took a moment to review your stay with us and we are sorry if some aspects of this one were not up to your expectations. We are very sorry to notice by reading your review that many of the issues you had during your stay would have been quickly resolved by mentioning your discomforts to one of our front desk agents. For example, the fact that we have hairdryers in every room, (in the bathroom) and that other rooms were available for you to change to a quieter area of the hotel might have changed the type of experience you had at the Hotel Montfort Nicolet. Please be assured that proper follow-up will be made with our team so that this type of situation does not happen again. It is surely not the type of experience we want for our guests.
If your travels bring you back to Nicolet we hope you will give us a second chance !
We hope to welcome you again for a more enjoyable stay,
Sincerely
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Vaudreuil-Dorion, Canada
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 29, 2013

A very lovely and comfortable hotel in a very quiet and relaxing setting. Less than 30 minutes from Trois Rivieres, this hotel offers excellent accommodations. We spent 3 nights at this small hotel. Upon arrival we were placed in a room in the basement. The room was very small and vas equipped with a kitchenette. The air conditioning was not working. We called reception and expressed our concern about this room. We were told that our room would be changed. We decided to take some time in their spa and upon return packed up and were given a room on the first floor. This room was bigger, the a/c functioned and had a sofa in an alcove are where you could watch tv.

Both rooms and I assume all rooms in the hotel have 40" LCD tv's. We were able to hook up our portable dvd to the tv on the first floor.

Breakfast is served in a small dining room in the basement. Fresh breads, croissants, cereals and juices are available. They also serve beans, ham and cheeses. The cook will whip up some eggs for you any style if you like,

I believe they also serve lunch and dinner at time but we opted to have our other meals in Trois Rivieres.

The spa is excellent, a pool and hot tub in the basement. it also has a sauna but it was out of order during our stay. There is a hot tub and bar on the rooftop but we opted to use the indoor facilities.

The staff were always very friendly and helpful. Our concerns were always noted. I believe this hotel has been open just under 2 years now and some bugs are being worked out. We were told some rooms had no a/c on our last night, although our was working and that the elevator was out of order. This hotel uses solar energy on most part so that could have been the issue.

My wife and I were very happy with our stay and plan to return there again this Fall during the arrival of the snowbirds that are going to be migrating South for the winter.

Room Tip: The basement rooms and hallway have a musty odor. We suggest you choose a room from the main floor a...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, October 14, 2013
Dear guest,
Thank you for taking the time to share such a well detailed and positive review on our tripadvisor page! We are very happy to notice you had a good experience during your three night stay with us and we thank you for mentioning the fact that our staff here at the Hotel Montfort Nicolet is always very friendly and helpful. And indeed your comments and concerns are always noted and taken seriously. We are sorry if the first room you were offered did not completely suit your needs and we were very happy to quickly correct the situation. We are delighted if the second room we provided was up to your expectations. We are glad you had time to enjoy our spa and we hope next time you will have time to experience our restaurant for lunch or dinner…
Thank you again for your feedback!
It is with great pleasure that we will welcome you again this fall! Please take note that by reserving directly on our website you can benefit from discounts on certain dates...

Sincerely,
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Ottawa, Canada
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed June 19, 2013

We recently spent two nights at this newly renovated presbytery in Nicolet, Quebec, and were totally charmed by this 51-room inn. This attractive building is conveniently located on the shores of the Nicolet River, near the city core, but surrounded by lush greenery. We admired the tastefully landscaped grounds and even visited the community gardens behind the hotel in the evening.

Though small, this inn has all of the amenities, i.e., indoor swimming pool (don't expect to swim laps here), sauna, whirlpool, rooftop deck (you can have a drink here), boutique, meeting rooms, and much, much more.

Breakfast is a smallish but good-quality buffet, served in their basement restaurant Ô Réfectoire, and includes ham, cheese slices, cereal, fruit salad, various sorts of breads, muffins, juice, coffee, and so on. The friendly staff will offer to fry up some eggs for you, either sunny-side-up or over-easy, if you so desire. Admittedly, the restaurant is not overly big and they can get quite busy, so we had breakfast around 7:30 a.m. before the rush.

The cost for an air-conditioned room with two queen-sized beds, smallish private bathroom, and breakfast for two is about $150 including taxes. We especially appreciated the two terry-cloth robes made available to us.

FOR CYCLISTS: This hotel is an excellent spot from which to tour the area. You can ride from village to village on some quiet country roads. The tourist information bureau (a 5 minute ride from the hotel) can provide you with an excellent map of suggested cycling routes around Nicolet. Most of these routes are 30 to 50 km loops, on paved country roads. Though Route 132 is not recommended by locals, experienced cyclists will feel quite comfortable on the paved shoulder of the 132 near Nicolet. Be sure to bring enough water and food when you are riding as there are few restaurants or convenience stores in the villages we rode through.

Warning: If you decide to stay in this area and ride, be sure to bring spare inner tubes, a tire, and your own tools, because there are no bike repair shops in Nicolet. For major repairs, there is a very good shop on Laviolette St. in Trois-Rivières, but you are not allowed to cross the bridge on a bicycle. However, there is a shuttle ($) that will take you across to the north shore of the St. Lawrence.

Room Tip: Since the meeting rooms seem to be on the second floor, they get more people coming and going. Opt f...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Line D, Public Relations Manager at Hotel Montfort Nicolet, responded to this review, October 14, 2013
Dear Guest,
We sincerely want to thank you for taking a moment to give us a detailed review of your stay and we are happy to notice that your experience with us was a good one. You are right our Hotel and our area is a ¨heavenly spot¨ as you described it and it sure is a great place for cycling. The tourist information bureau (a 5 minute ride from the hotel) is a great way to get some excellent maps of suggested cycling routes and tourism information around Nicolet but our qualified team members at the front office can also refer a lot of different maps and activity on request, depending on your interests.

We are very happy you enjoyed the two terry-cloth robes in your room and that you took time to visit our community garden behind the hotel.

Thank you again for sharing your precious feedback

We sincerely hope to welcome you again in a near future,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Montfort Nicolet

Address: 1141, rue Saint-Jean-Baptiste, Nicolet, Quebec J3T 1W4, Canada
Phone Number:
Location: Canada > Quebec > Nicolet
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Nicolet
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Montfort Nicolet 3*
Number of rooms: 67
Official Description (provided by the hotel):
Montfort Nicolet Hotel offers 67 finely decorated rooms that are suitable for all needs. You are invited to enjoy an outstanding getaway in Nicolet, in the Centre of Quebec region, near the urban centers of Trois-Rivieres, Drummondville and Becancour. The hotel staff at Montort Nicolet offers an impeccable service and a warm hospitality that meet your needs, whether if it is for a trip with family, lovers, friends or colleagues. Sophisticated, discreet and finely decorated, Montfort Nicolet Hotel is established in the ancestral home of the Montfort Fathers. Enjoy a unique and welcoming stay in the heart of a protected nature near Saint-Pierre lake and only a few minutes from Becancour, Trois-Rivieres and Drummondville. Hotel Montfort is also the ultimate destination for business travelers. Thanks to its convention center, the hotel can now host major events such as shows and conventions with hundreds of guests. ... more   less 
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