I stayed at Los Portales for 1 month with my family. We were visiting family we have in Chinandega. We had the Momotombo Suite and found it very luxurious. There was plenty of space for us and our family to visit. The apartment was private, clean and very spacious. The beds were heavenly (even better than my own bed - which I can rarely say!) and the pillows made for a perfect night sleep.
The architecture of building is beautiful and keeps with the Nicaraguan style. The service was excellent - especially Antonio who welcomed us for a delicious breakfast with his infectious smile every morning! Housekeeping were helpful in every way and with Osman always welcoming with his wonderful smile and caring nature, we had a fabulous stay! All the staff paid real attention to detail.
The hotel is wonderful and I would definitely recommend it and will definitely return there next time I visit. It really only lacks one thing to make it perfect - a visible manager. Even though the staff are brilliant, it would be nice to see a senior person chatting with guests, as well as a visible presence of someone in authority. Perhaps my expectations are too great - but in England (where we live) this is necessary in all 5 star hotels.
All in all, it was my best stay ever in Nicaragua and I look forward to staying at Los portales in the near future. Congratulations to all involved in making our stay luxurious and with many happy memories!!
Having visited Managua and stayed in many hotels there (Princess, Intercontinental, Crowne Plaza, Barcelo and Holiday Inn) it is the BEST hotel in nicaragua! Thank you :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.