My Husband and I stayed here between Saturday 12th-19th January 2013.
Our first impressions of this hotel were good. Check in was fast and the receptionist was very friendly and helpful. We were offered a family room on level 4, below the restaurant. This was roomy and clean, but had no balcony. We asked to see another room with a balcony, but this was rather smaller in comparison, although also a family room. We therefore kept the first room we were offered. This had a double bed and was comfortable.
We went to Dinner on our first day in the hotel. We were very disappointed. It was a set menu, so we had no choice. The first course, soup, was watery and tasteless. The main course, penne pasta and meatballs, was equally unimpressive and very sparse. There was a cheese board brought to our table as the fourth course. This would have been nice, however, there were no crackers to go with it so we had to ask for some bread. This cheeseboard was then passed onto another table. Also to mention is that there is no option for vegetarians at all. In short, you get little choice and can not be a fussy eater at all. I would like to add that I am not a fussy eater, although my Husband is vegetarian.
We did try Dinner the next day but, after being given soup which I can only compare with dish water, we walked out. This was also because we were so hungry and, having seen the next course of salad being served, which was tiny, and as there were only 3 waitresses serving the whole restaurant, we decided not to bother and to get something from the supermarket instead. We then did not eat Dinner again in the hotel as we preferred to eat out for better food.
Breakfast was very basic, but adequate.
On a good note, the location of the hotel is great and there are so many slopes to choose from with a 3 Valley pass.
We are both boarders. The lockers provided are only ski brackets and not designed for snowboards. We took our boards to our room rather than risk them get damaged.
We would love to return to Val Thorens, but would definitely not return to this hotel.
The Crystal rep, John, was nice and helpful so we would travel with Crystal again.
Do not get a room under the Dining room. All you can hear is the scraping of chairs during meal tim...
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