Our experience at Altapura was VERY mixed. On arrival our room was (what I consider to be) a freezing 18 degrees. Call me high maintenance, but I like a room in a 5-star hotel in an Alpine ski resort to be warm. We immediately asked how we could raise the temperature and were told that the heating was centrally controlled and would be raised from reception. When we returned to our room a couple of hours later after dinner, nothing had been done. The room was still freezing.This led to a lengthy back and forth between our room and reception and eventually ended with a staff member bringing up a noisy portable heater. Really? Breakfast was served buffet-style in the main restaurant. They were out of juice and croissants by the time we arrived for breakfast the next morning and it took all of half an hour for them to restock the buffet. The service in the restaurant was patchy, with one staff member doing the work of 5 others. We were on half-board and therefore ate at all three of the in-house restaurants. Our meal in the main restaurant - another buffet-style offering - was neither here nor there. The bistro-like restaurant was the smartest of the three and the food was of high quality. However, we were required to pay a surcharge to dine there. The remaining restaurant served cheese dishes - only a fondue and raclette for the main course - and didn't quite manage to pull this off. Any Alpine restaurant that serves raclette is (usually) equipped with a number of raclette machines that are brought to the table and set up for you to use. This was not the case here. The waitress would run up and down between the various tables and the front of the restaurant to fetch plates of melted cheese that were cold and congealed by the time they arrived at the table. The ski room was very badly designed. Not only were the lockers in which you stored your gear awkward to use, but there were not enough of them. There were roughly 50 lockers for 80 rooms - a strange oversight in a hotel situated on a ski slope. Similarly, the number of guests in the hotel far outnumbered the amount of available treatment rooms and therapists in the spa. For a hotel that advertises its spa as one of its key features, guests must be able to make easy use of the facilities. Having said all that, there were some very positive features. The interior of the hotel is beautiful - it is decorated with light wood and warm fabrics and is exceptionally well done. Some of the treatment rooms in the spa are 'wallpapered' with slender birch trunks to excellent effect. It is a pleasure to ski in and out of the hotel and the ski in the area is fabulous. If the hotel were able to sort out some of their practical and service-related problems, I imagine the experience would be a much more positive one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.