Belgian ski instructor Serges was excellent. Ski in and out was so useful. Room did not appear to have been vacuumed before our arrival and was not vacuumed whilst we were there. On arrival there was hair on bathroom floor which was still there when we left. Space between double bed and wall on both sides was less than20 cm (8 inches) so you had to sidle down with your feet at an angle to get into bed.......lots of bruised lower legs! We asked (two members of staff over two days) whether it would be possible to have a kettle, they both went off to find out but neither ever came back to us with a reply.