We stayed over the Christmas period. Communication while book the accommodation was poor sometimes waiting weeks for a response from the owner.
When we arrived in Tignes the directions to the accommodation given over the phone were inaccurate, leaving us to drive around for 20 minutes after a 13 hour journey.
When we got settled we found the rooms to be too small, not able to stand up-right, with the beds being of such low quality that we decided to stack them and put the mattresses on the floor.
We found old makup containers in our room which brought into question the effort put into cleaning.
When we got down stairs for the first time we made ourselves coffee and noticed there was lipstick on the rim of one of the cups.
We found that set meal times were often missed by as much as two hours, although when it arrived the food was good.
The staff at Dragon Lodge were not very professional, often dropping personal issues into the conversation as reasoning for why things are not going to plan; I.e. "dinner is going as good as my hangover".
One morning we came down for breakfast only to find a random person, non-guest, sleeping on the sofa. On another occasion the chalet host, due to make breakfast, didn't turn up, leaving guests riffling through the kitchen and storage cupboards "making do".
When I called the landlord to complain, the chalet host arrived, made breakfast, and then fell asleep on the sofa in front of us before we'd even finished.
The staff say that they are trying to deliver Crystal-Ski type service, in a more personal way, but what they fail to realise is that a personal experience is about doing something personal for the guest and not the staff.
There is certainly a demographic that Dragon Lodge cater to; student like, limited budget, laid back, grunge.
I expected more, I expected Chrystal Ski standards, it was disorganised, slack, unnecessarily intimate and lacking in both facilities and hygiene.
Something else to bear in mind is that the Wireless Internet is not available in the apartments above the chalet.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.