A party of seven of us have just had New Year week in the hotel. It is in a great location very close to the lifts. The rooms are basic but clean and comfortable. The restaurant was totally disorganised. If you could find what you wanted to eat then you had to go hunt for the plates, and cutlery which weren't in the same place on more than two consecutive days. It was buffet service every day despite the Crystal brochure saying that there was some table service. The food on the buffet wasn't labelled so it was hard to know some times what we were eating. Saying that the food was generally ok.
The bar was poorly staffed the staff trying to produce fancy cocktails but getting stressed as they were so busy, which resulted in them being rude. I heard one of the staff tell a fellow English man in a very abrupt manner to talk to him in English as he didn't understand his French - very rude! I understood perfectly well what he had asked for.
It was very busy and I think they hadn't staffed up accordingly to cope with the amount of people staying.
On our return three people from our party have gone down with sickness! If the hotel can address these issues then it would improve the experience overall
Overall we had a good week as the sun shone and the snow was awesome.
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- Also Known As:
- Diva Hotel Tignes