This is the second time that I have stayed in the Hotel Curling and the location of the hotel is superb. I travelled with a group of school children and we were met by our rep (Jasmine) at Lyon and she escorted us to our coach to take the transfer to the hotel.
The team in the hotel are very young and they are lead by their manager Nicky who at times spoke appallingly to all of them which lead to the morale of the staff being very low. She did speak to the children like this as well which was very disturbing at times even swearing at them. The assistant manager was a lot more personable and a lot more helpful.
We were advised that the hotel had wifi and upon arrival we were told that it did not. When travelling with school children wifi is a must when we as staff need to be in constant contact with the parents back home.
We were given the 4th and 5th floor for our children and she did not want them to use the lift and tried to insist that they walk up and down the stairs every day to get to their rooms.
With regards to the food breakfast was totally fine and what you would expect, lunch was probably the best meal every day and the children really enjoyed it. Evening meal was fine most nights and the chef did the very best that he could with the budget that he was given.
The staff serving the children were very friendly and the children liked them.
The towels were not changed for the entire week that we were there which was not acceptable and a lot of the rooms had no light bulbs in the bathrooms. I did ask numerous times throughout the week for this to be fixed and the manager Nicky seemed to get quite irritated by this.
This could be an amazing hotel because of the location and all of my complaints are easily rectifiable with the right manager who treats her team with respect and then she will get the best out of them. Last years manager Andy was on the ball with everything and nothing was too much trouble for him. I would visit this hotel again providing the management changed.
- Also Known As:
- Le Curling Hotel
- Le Curling Tignes