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“Not as bad as we were expecting!” 2 of 5 stars
Review of Residence Chalet Alpina

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Residence Chalet Alpina
3.0 of 5 Hotel   |   Route de la Grande Motte | Val Claret, 73320 Tignes, France   |  
Hotel amenities
Ranked #28 of 37 Hotels in Tignes
Hertfordshire
1 review
1 helpful vote 1 helpful vote
“Not as bad as we were expecting!”
2 of 5 stars Reviewed March 12, 2010

We booked this holiday before really reading the reviews on Trip Advisor. I was panicked when I saw how terrible this place was rated! However we were not able to cancel it, and so reluctantly we came anyway. I must say, the location within the resort is fantastic. If you're like me, and don't want to be lugging your skis around for miles, then the very short walk to several lifts was welcome. The skiing was fabulous, and I would highly recommend this resort.
Having read the reviews of Alpina I was really worried. In brief, the accommodation is small, and plain, and manageable for two people for a week. I certainly wouldn't recommend going with more than two in a room, and the facilities are definitely NOT for self-catering. However. The staff were very friendly and each evening for dinner remembered which drinks we liked etc, and were always very polite. The quality of the food was very good, and I really liked the fact that if you didn't like the main course, you could chose off the a la carte menu instead at no extra cost. Breakfast was disappointing however as there was really nothing cooked at all.
The swimming pool was cold, as people have suggested, but they did turn the heat up if you asked, and it was always open when it was supposed to be. The sauna was very welcome.
In summary, very basic, definitely don't go self-catering, great location for the slopes, friendly staff, and surprisingly good food. However I probably wouldn't stay here again.

  • Stayed January 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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55 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Swedish first
  • Any
English first
Scotland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2010

I have just returned (yesterday) from a one week skiing holiday in Val Claret, Tignes, where my husband and I stayed at the ApartHotel Alpina. This is a ski resort 2 star hotel offering half board accommodation. After booking the accommodation I accessed the Internet to read the reviews. Maybe not the best approach having booked in advance. I was very nervous as almost all reviews were negative and highlighted particular areas for concern, food, rooms, cleanliness and staff. My husband and I put our concerns to one side as we decided that we were only staying away for one week and if the hotel was so bad, this short stay would not kill us.
We decided to write this review upon our arrival at the hotel. Having been delayed we did not arrive in the resort and at the hotel until 03.30am. Our very friendly holiday rep dropped us off and guided us into the reception area. Damien, the night-time receptionist, was waiting to provide our room key and information about the hotel. Damien was French and exquisite in his friendly manner and care for two weary travellers. We found our room with the help of Damiens excellent directions and slept for a few hours before arriving in the dining room for breakfast. Another pleasant experience as we made our way into the room we were greeted by again very friendly staff and offered what would be ‘our table’ for the duration of our stay. Breakfast was buffet style and perfect as vast quantities of strong coffee, cereals, fruits juices, breads, hams, cheeses, eggs etc etc etc were all on offer. Each guest could stock us as much as they could prior to embarking on their adventure skiing day. This leads us to our next pleasant experience, the ski tows and lifts were directly across the road from the hotel’s entrance. Two seconds from the stepping outside and you were on your way. What’s more each evening we were presented with a fabulous variety of four courses for dinner. All served by the very friendly and entertaining staff.
We have been skiing in France for many years now and have to state that the ApartHotel Alpina is excellent value for money and we would recommend this to any skier. As the experienced skier will be aware, accommodation within a skiing resort is somewhat different for your usual summer holiday package hotel. It is typical that rooms are more on the smaller than larger side, you are not spending much time in the room, and decoration could be a bit less grand, skies and boots etc can scruff walls. This review is written by seasoned skiers and as such is a true account. The hotel is excellent, so much so that I am intending to take my whole family, all ten members, to this to celebrate my 50th birthday very soon.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ireland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 1, 2010

The Alpina is a truly disgusting place, squalid and filthy. The service is equally miserable and utterly indifferent to visitors. The rooms are really cells and the so-called food is junk. The location is good, but this place should be avoided at all costs. I got a refund from Crystal. I am amazed that that this dump is still in business.

  • Stayed March 2007, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 26, 2009

Do not stay here. Aside from the excellent dinner menu in the restaurant, this hotel was far and away the worst we have ever stayed at. We were sold a double room, which ended up being a pokey room with two bunk beds and a pull out split double bed (hard to explain but small and extremely uncomfortable). We complained and we're eventually given a double room on the third night. It was only a fraction more comfortable (fold down bed, small).

The hotel reception serves a number of different establishments, and the staff are generally rude and unhelpful. It’s not cheap either or particularly well maintained. And the pool and sauna was only open for 2 of the 7 days we were there, and even when it was open, hours were very limited.

You also need to clean your own room, strip your own bed etc. and it is inspected before you can check-out and get your deposit back. A bit like staying in a hostel, but a hundred times more expensive.

  • Stayed December 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbridge, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 25, 2009

Just returned from a weeks skiing in Tignes whilst staying at the Chalet Alpina (half board). I read the other reviews AFTER booking it and was worried what I might come across at the accommodation...however we need not have been worried. Yes, the room was very small, though we have stayed in 5 star skiing hotels with equally small spaces around us. The bedroom did have a bunkbed in the entrance corridor and a fold out double bed in the main area. We did not use the cooking facilities though we did use the fridge. We did have to fill in a room inventory within a day or two of us arriving though there was no real urgency and when we checked out and a lady came round to "inspect" the room she glanced into the cupboards to briefly check that we had not wrecked the place. We were given our 300 euros cash back without any problems. The ski locker room on the ground floor was adequate as expected and the Chalet location was just about perfect, within 100m of the lifts. The hotel food was very good every day with a continental breakfast and a 3 course evening meal. The staff were very friendly and polite and the accommodation was clean. The place does need a facelift and a bit of modernisation eg shower curtain around the shower tray rather shower doors. All in all we would come back to Chalet Alpina if we got a good deal, though maybe chose another accommodation if we were forced to pay full price! As for Tignes, the ski area is massive and even after a week of hard skiing we did not cover everything. We skied over for lunch in Val D'Isere every day. The town was dead every night with all of the bars being deserted!! The snow was great and we never saw a cloud all week.

  • Stayed March 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Shrewsbury, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 12, 2009

We had a fantastic time in Tignes, its a very friendly place full of loads to do if you do or dont ski. Activities available for none skiers, bowling, cinema, loads of cafe's, shops, husky rides, ice car driving, mountain climbing etc

There is a lot of night life in Le Claret with some fab bars and funky house kind of places. Good for couples, groups and families. The restaurants normally serve a very simular menu, pizza, fondue, steak etc and prices are quite high at the minute due to the euro. Drinks are very expensive, average half coke 4.50euro. Cheaper drink is wine and its very good.

There is also Le Lac which is a 5 minute free bus ride, that is where most of the english workers go to drink, their local tends to be The Loop, they have english food and music there too. There is a night club in Le Lac and Le Claret for the party people.

The apartment we stayed in Alpina was good enough for our needs, it is very small and would be very hard for a family of four to stay in due to hardly any space. The bonus was its clean, warm and does a job for a week. We have been on a few ski hols and its average for the star rating. I would advise you not to go self catering though at kitchen is a sink, 2 hobs and fridge, no cooker or work surface so its card to prepare meals!!

We went half board and the food was great. It was a buffet breakfast and 3 course evening meal with an option to pay 5euro each 1 night to have a cheese fondue. The food was great for a meet eater but not so for me who is a vegetarian, almost every night i was given fish, it was nice but an easy option for them to cook. A bit of variety would of been great. The staff we lovely, dont speak much english but we were in france so knowing a bit of french could help!!

Overall a great holiday, would stay at Alpina again for sure. Oh one tip, make sure you fill out the details of whats in the flat first so you cant be charged for missing items!!

  • Liked — it was nice and clean
  • Disliked — it is very small
  • Stayed December 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire, England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 15, 2008

We have just returned from a weeks skiing in Tignes (amazing conditions) staying at the Apart-hotel Alpina(5-12.4.08). We thought this would be ideal as we would get breakfast and evening meal, but would be able to make a pack-up for lunch to save money on the slopes (we had 3 hungry teenagers with us!). But the "kitchenette" was a joke - a sink and double-ring hob in what I can only describe as a cupboard. I didn't even make any attempt to use it! The rooms were awful: tiny and very shabby (although clean). My son and his girlfriend had been travelling last year and I asked them if they had stayed in better hostels - they had! However, the one saving grace was the food - great food and plenty of it every night. There were 4 vegetarians in our party of 8 and the chef made a real effort to give us an interesting and varied menu. The meat-eaters were also delighted with what they had each night. The staff were also very friendly. The location is great - very close to all the lifts. And so, if like us, you want to ski all day and just use a room as a base, then once you have accepted how basic it is, it's fine. But if you like to spend any time relaxing in your room, pay a bit more and go elsewhere!

  • Liked — Food
  • Disliked — Rooms
  • Stayed April 2008, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Chalet Alpina

Address: Route de la Grande Motte | Val Claret, 73320 Tignes, France
Location: France > Rhone-Alpes > Savoie > Tignes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Ski-In / Ski-Out Hotel in Tignes
#13 Spa Hotel in Tignes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Chalet Alpina 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Residence Chalet Alpina Tignes

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