Went to Samoen for a Christmas skiing holiday with my daughter (11 going on18), my son (12) both very keen skiers and my partner who is a non skier, we were attracted to Samoen by its reputation for quaintness, its access to the Grand Massif, the short transfer time from Geneva, the fact that we could fly from Oxford Airport, the resorts history of earlyish snow and Samoen's reputation for being family friendly.The only hard part being the £ / € exchange rate, ghastly!
Hotel de Neige et Roc was chosen for its facilities and the reviews on Trip Advisor, we were unable to get rooms in the main hotel and stayed in the 'studio apartments' to its rear on a half board basis. What a pleasent surprise it was to realise, once we had aclimatised to our new surroundings what a very special hotel it is. The staff are very attentive, helpful, pleasant and genuinly nice, many of them are trying their hardest to improve their English and were very patient when it came to any of us attempting to use French! There was always someone on duty who spoke English and could sort out any problems.The food and the cellar were beyond anything we had expected,,, if you are into your food and wines this is a very good place to go. The other noticable thing about the hotel is that it feels ever so 'friendly', the decor is both soothing and interestingly put together (if you go there you will understand what I mean).
The only dislike was the small baths though we did get used to them after the first couple of days.
The ski store and boot room in the studio apartment building was adequate though the 'timed' lighting had us in hysterics in the afternoon as it would often go out four or five times whilst we were getting our boots off .............the button is to hand to put them back on.
The skiing was great though the wind did occassionally shut the operating lifts for Samoen and Flaine. There is always the option of catching the ski bus to Morillon or Les Carroz which are more shelterd and have a lot of runs through trees. We had instruction every day and used two different ski schools for private lessons and would seriously reccomend Zig Zag. My partner took up snow shoeing and adored every minute of it, her guide / instructor was introduced to us via Zig Zag.
The 'thing' that makes the Neige et Roc extra special is the hands on approach of the owners, Olivier is a true hotelier (his parents started the hotel and his mother still helps out) who with his wife Francoise give the hotel it's personal touch and hugely welcoming atmosphere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.