My two daughters and myself booked our holiday for the 10th of April for three days. Before we left I phoned the hotel and luckily was told that when we arrive that there would be nobody there so Florine the receptionist emailed me a code to get into the hotel and where to get our room key.
So after an afternoon ski and an evening out for a meal we decide to go and have a drink in the hotel bar. The barman James who is French told us that we were not really allowed to have a drink in the hotel bar as it was the end of the season and he was entertaining VIP guests. Although he did give us one drink on the house. So we asked if we would be able to have a drink after skiing the following day and we were told that he was having a party and we were not welcome. It also transpires that we were the only people in the hotel. In the morning I mentioned this to Florine who was very surprised and imediately phoned her boss...after breakfast James the barman turnes up saying "What's your problem, you have woken me up" at this point my daughter was really upset. He kept saying it's the end of the season...and so I asked why were we allowed to book the hotel if there was nobody els booked in it certainly wasn't our fault. Florine said that her boss had offered us an appartment for compensation or breakfast for free. So we moved to an appartment. The next day Florine came to the room with a bottle of extremely nice wine which apparently was a piece offering from James. He made us feel so unwelcome at this hotel and if it hadn't been for the delightful Florine I'm not sure what we would have done.
Appart from our experience the hotel is very nicely decked out.
- Official Description (provided by the hotel):
- The Chalet Hotel Regina is located in the heart of the Les Gets resort, opposite the ski slopes and the ski lifts. It offers traditional mountain-style rooms with free Wi-Fi. ... more less
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