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“Adequate.” 3 of 5 stars
Review of Park & Suites Elegance Geneve Aeroport

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Park & Suites Elegance Geneve Aeroport
3.0 of 5 Motel   |   11 avenue des Sablonnieres, 01200 Ferney-Voltaire, France   |  
Hotel amenities
Ranked #6 of 9 Hotels in Ferney-Voltaire
Ottawa, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Adequate.”
3 of 5 stars Reviewed September 4, 2013

A no frills establishment close enough to the Geneva airport and downtown Geneva to be adequate for our needs but out of the more pricey area. Located in a commercial high-rise residential district with some services available within walking distance. An on site restaurant which again is...adequate but closed Sundays. A reasonable breakfast. Nothing special but completely meets the needs for those in transit.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    6
    34
    22
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    22
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
4 of 5 stars Reviewed August 20, 2013 via mobile

I would of have this hotel a 5 if not for the girls at reception. We specifically requested a double room and emailed this hotel prior to our arrival to confirm this request. We ended up in a twin room and the girl on reception gave us some attitude and made us show her the email before she would put u in the room that was requested.
Few problems with wifi in the room, we reported this to reception twice before anything was done.
Bar and restaurant were closed for the week we were there.
Apart from this location was great - so close to Geneva.
Great pool.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Park & Suites Elegance Geneve Aeroport, responded to this review, September 2, 2013
Dear Guest,

Thank you very much for giving us your feedback on Park&Suites Elegance Geneva Airport aparthotel. We are glad to read that you enjoyed your stay with us.
Please accept our sincere apologies for the bed type mistake made upon your check-in. We have had a meeting with our reception staff in order to improve our service for special requests.
We hope we will have another opportunity to welcome you in one of Park&Suites aparthotels, so that you may experience again the quality of our services. Everything will be done to make sure that we meet your expectations.

Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 14, 2013

We enjoyed the stay in this hotel as the rooms and pool area were exceptionally clean and very nice the only problem was for the whole stay the restaurant and bar were closed for holiday!! We should have been informed about this before booking as the area the hotel is in is for conferences there were not restaurants to choose from.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Park & Suites Elegance Geneve Aeroport, responded to this review, September 2, 2013
Dear Guest,

Thank you very much for giving us your feedback on Park&Suites Elegance Geneva Airport aparthotel. We are glad to read that you enjoyed your stay with us.
As written on our website, our restaurant was closed from July 26th to August 11th for holiday. We are sorry that you did not get this information before your arrival. However, our hotel is located near a Carrefour shop and the city of Geneva has many restaurants to offer.
We hope to see you again soon in one of Park&Suites aparthotels.

Best regards,
The Management
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Cambridge
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed August 7, 2013

This is a basic no frills type hotel with service in the old fashioned French style.
When we told them the air conditioning did not work they said to open a window.
An elderly. American lady was confused by the menu which was written on a blackboard in French but no help was offered, not even a brief explanation of the dishes.
We ate dinner in the restaurant, the food was good and reasonably priced.
The swimming pool was small. I doubt we would use this hotel chain again. Fortunately we only stayed one night before flying out of Geneva airport.

Room Tip: Make sure the A/C works.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Park & Suites Elegance Geneve Aeroport, responded to this review, September 2, 2013
Dear Guest,

We acknowledge receipt of your comment stating certain disappointments you underwent during your stay in our establishment Park&Suites Elegance Geneva Airport.
We pay considerable attention to our guests’ remarks, as they play an important role in the improvement of the services we offer.
Please accept our apologies regarding the A/C issue. Please know that it has now been entirely fixed.
Regarding our restaurant, our menu on blackboard is not translated because the dishes change every day. However, our staff stays at your disposal to give you any information you may need during your dinner. Besides, we have had a meeting with our reception and Food & Beverage teams to make sure our guests receive all the help they need.
We hope we will have another opportunity to welcome you in one of Park&Suites aparthotels, so that you may experience again the quality of our services. Everything will be done to make sure that we meet your expectations.

Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, England, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2013

The hotel was clean, comfortable and close to bus stops so it's easy to get into Geneva. Most of the staff were helpful and friendly, and the free wifi worked fine. A supermarket (Carrefour) is close by and is open all week, although not for long on Sundays. It's a short walk to more shops and the town centre, and the area seemed nice.

My only complaint is about the free airport shuttle. The whole reason I booked the hotel was for that, but it's actually easier to just get the Y bus to/from the airport if you have the money, because the shuttle is so infrequent and doesn't run at all on weekends. You also have to ring the hotel to request it, which costs a lot if you don't have a French number.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Park & Suites Elegance Geneve Aeroport, responded to this review, August 16, 2013
Dear Guest,

Thank you very much for giving us your feedback on Park&Suites Elegance Geneva Airport aparthotel. We are glad to read that you enjoyed your stay with us.
As written on our website, our shuttle runs from Monday to Friday from 7am till 10pm every hour upon request directly at the front desk. We are sorry that our shuttle service did not meet your expectations.
We hope to see you again soon in one of Park&Suites aparthotels.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2013

The hotel is rated 3 stars and met our expectations perfectly. The hotel is located in France, but is very close to the Geneva Airport. There is a shuttle bus from the hotel to the airport, but we took the bus route Y from the airport to the nearby the hotel. That worked fine. Getting back into Geneva is very easy. Bus route Y back to the airport (10 mins) and then a short 6 minute train ride to Geneva central or Bus route F back to Geneva a duration of 24 mins if an all stops bus. The ticket machine takes only coins and doesn't give change - although these older machines are being replaced with ones that take notes and cards. Taxi from the airport is around 25Euro - we did this late one night after an evening in Geneva.
Our room was clean - one light didn't work - but this was fixed. Beds were all fine. Since we didn't speak any French, communication was a bit harder - but the staff spoke enough english to get by.
The centre of Ferney-Voltaire is a short walk away. Lovely market on Saturdays and a large supermarket.
The hotel isn't centrally located in the middle of Geneva but served us well as a good base for our time visiting friends nearby.

Room Tip: All the rooms are quiet since the hotel is located away away from busy roads in a residential area.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park & Suites Elegance Geneve Aeroport

Address: 11 avenue des Sablonnieres, 01200 Ferney-Voltaire, France
Location: France > Rhone-Alpes > Ain > Ferney-Voltaire
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 9 Hotels in Ferney-Voltaire
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park & Suites Elegance Geneve Aeroport 3*
Number of rooms: 124
Official Description (provided by the hotel):
The hotel is situated 5 km from cosmopolitan Geneva, and it benefits from an ideal location to discover the amazing Haute-Savoie region and nearby Switzerland. In the heart of a quiet district, Hotelience Geneve Aeroport Ferney Voltaire welcomes you in luxurious settings with top of the range services. It offers all modern comforts for both business and leisure stays, and it is open 24/7. The piano bar, Le Philosophe, welcomes you in a cozy musical atmosphere and it features jazz evenings. There, you can enjoy a drink among friends or colleagues. ... more   less 
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