I don't usually fill in these reviews but my experience of this place was dreadful. Our flight had been canceled so we booked to stay here via an external website. When we arrived there was just one person on the desk (the night porter) who really didn't know what he was doing. He said he couldn't give us a room until he had confirmation from the external website even though we had an email with the confirmation to show him. There were other people in the same position as us who were sleeping on the sofas in reception. He simply didn't know how to use the system. After about 2 hours of not being given keys to a room (at 1am) we went next door to the park and suites hotel where the service was 1000 times better. My advice is to go there or somewhere else instead.
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