Shocked to read the poor reviews after booking, came away as a couple touring Europe for a couple of nights, reception spoke perfect English and were very polite and helpful, the room was great for two people with plenty of room. Ok a few very minor decor issues if you are picky but the room was very well decorated and spotless, the kitchen is slightly limited but fine unless you expected to cook full meals. Location is great for Lake Geneva and all surrounding areas with a car but may be a bit difficult otherwise but shops are within walking and a large Carrefour. Don't be put off by the other reviews I stay in 4 & 5 star hotels all the time and loved the accommodation which once the spa is complete should be even better
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