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“Great improvement in service level (except for room services)” 4 of 5 stars
Review of Novotel Geneve Aeroport

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Novotel Geneve Aeroport
4.0 of 5 Hotel   |   Chemin des Trois Noyers, 01210 Ferney-Voltaire, France   |  
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Ranked #2 of 9 Hotels in Ferney-Voltaire
1 review
“Great improvement in service level (except for room services)”
4 of 5 stars Reviewed November 20, 2012

I have been staying in the Novotel Geneve Aeroport at Ferney-Voltaire for at least once a month for the past one year. The service level of the front desk staff and at the restaurant has been exceptional. Their managers, Stephane from the front desk and Phillipe from the restaurant, together with their colleagues have been trying their best to make my every stay a great one!

The hotel is also very well-maintained with a convenient airport shuttle service that runs every 30 minutes between the hotel and the Geneva airport between 6:30 a.m to 10:30 p.m. This is very useful for travellers who would like to save a little on their budget as compared to living in Switzerland. There is also a huge supermarket and a fast-food restaurant located directly opposite the hotel which is accessible by foot in less than 5 minutes.

Nonetheless, the hotel could have win a 5-Stars from me if:

1. The quality of the room service team could be improved. The cleaning staff frequently forget to replace items from the courtesy tray (coffee, sugar and milk) and occasionally the plastic bag in the bin. This is quite a shame considering that other services are tip-top!

2. The water pressure in the shower could be better (the water pressure needs to be higher).

3. At the moment, the hotel does not have any English channels or cable TV. This could be a problem for non-French speaking travellers would stay more than 3 days.

All else said, this hotel is still worth the money one pays for.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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345 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 28, 2012

Lobby and reception are nice and modern. Service was friendly but distant. The first thing we saw when entering the room was the carpet-which was full of stains. Disgusting. Bed and sofabed were ok for one night. Bathroom was clean but the towels had holes.
An economical one night stop-over on the way to the south of France means you can resist the lower level of quality and comfort, but for a longer stay I would not recommend the hotel.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
63 reviews 63 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 25, 2012 via mobile

Stayed in Novotel Ferney for 4 nights to be lose to geneva. Staff were pleasant especially in bar and breakfast place. Reception staff have too much to do. Checking in and out was slow because too few staff. Checking out on Sunday morning which must be a busy check out time there was only 1 person at reception. Nothing is more annoying than when halfway through checkout the receptionist has to answer customer enquiries. Finishes one call then another comes in and the checking out guests just standing there waiting and waiting. Also the hotel is showing its age.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bath, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 16, 2012

Avoid staying here if you are flying out on one of the 25 international flights or so scheduled to leave before about 8.30 hours. The first hotel shuttle at 6.30 leaves too late for a safe connection. To call this an airport hotel is a deceipt. If you are unfortunate enough to be booked into an early flight you need to pay a taxi fare of 35 Euros. The senior hotel manager was unhelpful and rude when it was suggested that an airport hotel offering a shuttle should be more flexible and that a taxi should have been provided free of charge. Otherwise the food was good and rooms comfortable. I have stayed in many Novotels and this was my first bad experience.

  • Stayed September 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Novotel Geneve Aeroport

Address: Chemin des Trois Noyers, 01210 Ferney-Voltaire, France
Phone Number:
Location: France > Rhone-Alpes > Ain > Ferney-Voltaire
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Ferney-Voltaire
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Geneve Aeroport 4*
Number of rooms: 80
Official Description (provided by the hotel):
The Hotel Novotel Ferney-Voltaire Geneve Aeroport is located in France, 10 minutes from the airport and 20 minutes from the heart of Geneva. This 4-star hotel is ideal for both business trips (CERN, UN, UNHCR) and vacations in the Geneva region as a couple or with family (Jura, Mont Blanc, Lake Geneva, Voltaire's chateau). This hotel has a restaurant with terrace, outdoor swimming pool, garden, bar and 4 meeting rooms, as well as a shuttle service to Geneva International Airport and Palexpo/Arena from 6:30 am to 10:30 pm ... more   less 
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Also Known As:
Novotel Geneve Aeroport Hotel Ferney-Voltaire
Novotel Ferney Voltaire
Ferney-Voltaire Novotel

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