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“Renovated rooms but bad service!” 3 of 5 stars
Review of La Villa du Lac

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La Villa du Lac
93 Chemin Du Chatelard, 01220 Divonne-les-Bains, France   |  
Hotel amenities
Ranked #3 of 11 Hotels in Divonne-les-Bains
Dusseldorf, Germany
Top Contributor
100 reviews 100 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
80 helpful votes 80 helpful votes
“Renovated rooms but bad service!”
3 of 5 stars Reviewed June 4, 2014

Isolated, no Internet available at rooms and very bad service.
Typical from this location (Divone/France); no customer service; any attention to customer needs...
slow and bad service at reception. Breakfast starts late and no alternative provided..

Room Tip: Main building. Renovated rooms..
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
    31
    99
    74
    34
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oxford, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 14, 2014

Apartment was clean and tidy but blankets were grubby. Bar staff very nice but not being able to get access to room until 5 pm is a pain. Hotel seemed empty but receptionist told us they were very busy which was strange.
Spa and restaurant looked nice

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkhamsted, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2014

Writing this from my room, furious at having just been fleeced for a mediocre meal and wine, followed by the impression that, outside the overpriced restaraunt, there is only 1 member of staff.

I requested an iron to be sent to my room - not the most demanding of requests and one I usually make in hotels and is normally fulfilled pretty quickly. Here I wait for 45 minutes then go and ask. At which point I am taken to a backroom and presented with an iron and board to carry back with me on top of the bag I am already carrying. I don't mind carrying stuff, but at 140 Euro/night I expect irons in rooms or them delivered.

On top of this, they have a perfectly servicable bar, but no-one to man it. What kind of hotel turns down trade? Even asking for a beer you get sneered at and told to go to the (hugely expensive) restaraunt.

The rooms are OK, the Wi-Fi is rubbish. But the service, the one thing that can make everything OK, is absolutely dire.

Will endeavour to not stay again. Dissapointed I am here for another 2 nights.

Room Tip: Go elsewhere
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  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Divonne-les-Bains hotels

Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2014

Comfortable few nights spent at the hotel. Rooms, clean and tidy. Could do with additional pillows but comfortable non the less.
No trouser press or iron for business travellers in the room but one available from reception on request, personally prefer it to be there not walk around the hotel carrying it.
Food in restaurant off a good standard.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 27, 2013

I stayed here for five nights as part of a group of 40 people. We also used the conference facilities. The hotel building looks nice but once inside you discover very quickly there are many issues around maintenance and service. The bedroom I stayed in looked nice - it was large by European standards - but it smelled of smoke, the desk chair was broken, and two towel racks in the bathroom were broken. The food was below average and the staff seemed to lack direction in terms of knowing how to provide good service. The Hotel brochure says that there is a bar open to 11pm but on two nights we went to the bar at 8pm and the staff wouldn't serve us. They wouldn't serve us because the only staff present at 8pm were the reception and restaurant staff and they said it wasn't their job. In other words, management had not ensured bar staff were present when there was a large group in the Hotel.
In terms of conference facilities, there are many good rooms but the catering was below standard. 'Lunch' was only snacks with few healthy options and they served exactly the same food for lunch and dinner. I never used the spa facilities so I cannot comment on them.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Skovde, Sweden
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 18, 2013

We stayed in this hotel for two nights in September and maybe we just weren't lucky and the hotel in fact isn't that bad as it was. The first morning I woke up freezing and there was no possibility to change room temperature and no extra blanket and no hot water in the shower. Great start of the day! Breakfast was OK nothing special, but then again it is not the 5 star hotel. Lunch and dinner were the same as breakfast really nothing special, just tasteless meals. Divonne is a lovely town and I will definitely visit it again but I will not stay in La Villa du Lac - the boring hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 14, 2013

Stinky rooms, abysmal breakfast: cold eggs, water coming out of juice dispenser, broken coffee, machine and no staff in sight! it looks more like a renovated military barracks complex. Totally overpriced. Never again! There is no lake view whatsoever

Room Tip: Hopeless I am afraid.
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  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Villa du Lac

Address: 93 Chemin Du Chatelard, 01220 Divonne-les-Bains, France
Location: France > Rhone-Alpes > Ain > Divonne-les-Bains
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Divonne-les-Bains
Price Range (Based on Average Rates): $$
Number of rooms: 90
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Also Known As:
La Villa Du Lac Hotel Divonne-Les-Bains
La Hotel Du Lac
La Hotel Divonne Les Bains
La Villa Du Lac Divonne-Les-Bains, Ain, France

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