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“The devil is in the details...” 3 of 5 stars
Review of Tiara Yaktsa Cannes

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Tiara Yaktsa Cannes
5.0 of 5 Hotel   |   6, Boulevard de l'Esquillon, 06590 Theoule sur Mer, France   |  
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Hotel amenities
Ranked #1 of 6 Hotels in Theoule sur Mer
Paris, France
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“The devil is in the details...”
3 of 5 stars Reviewed May 24, 2013

Service, service, service. This hotel had a five star rating but it did not really have the service to complement it. We felt like the hotel was in soft opening mode and was severely understaffed. Half of the employees we suspect were interns for the summer. For a five star rating and at almost four hundred sixty a night charge, we expected a slightly better experience service-wise.

For starters, when our things were delivered to my room, one of the young interns literally just handed me my luggage, coat and laptop for me to deal with - did not even bother to deposit them on the room's luggage rack. Housekeeping service was also inconsistent. Some days we had 2 sets of hand towels and other days, we only had one. We had to call twice for facial tissues to be refilled. The beauty amenity box was not refilled until the day before check-out (we stayed five nights). There was no hair conditioner nor body lotion provided which struck me as odd. The hotel management should really do something about the doors. Every time a guest went out of their room, there would be a terribly loud bang from doors closing. Our balcony furniture had seen better days (pictures attached).

It was obvious that they had trainees working the meal service which would have been okay (we were all interns once!) if they actually had a little training before management placed them in front of guests. Breakfast service was so inefficient. More than once, I observed 3 people clearing one table while other guests were trying to get the attention of the staff. Without the one French lady named Françoise, there would be no service at all. One time at lunch, we were served by one of the young Chinese ladies (the taller one) and ordered a bottle of Evian water. When another server asked us a few minutes later if we would like something to drink, we said we already ordered a bottle of water. He then came back and said, “I’m sorry the young girl did not understand your request; would you mind telling me once more?” I mean come on! This is acceptable at a subpar hotel but just inexcusable at a resort that claims to be a five star establishment.
During post breakfast and pre lunch service, we saw staff ironing table cloths in the restaurant. Shouldn’t this be done out of sight? At lunch one time, my husband and I ate inside. One of the guests asked one of the staff if they could have a meal on the restaurant terrace. The reply was “no, sorry, we are cleaning it at the moment.” I couldn’t believe it.

There was very limited pool side service. We literally had to look for someone to give us towels. And when towels were delivered, they were just handed to us. No offer of laying it on the beds. This is supposed to be a five star resort. The hotel should prepare the pool area and all its sun beds way before guests are ready to use them. The hotel should also check the sun bed trimmings. Most of the cotton drapery is torn or old.

It’s obvious that the hotel is five star because of its location and the view it affords, but sadly, the rest needs a lot more work. As the saying goes, the devil is in the details.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, May 30, 2013
Dear Guests,

I am extremely disappointed to hear about the service and product issues you experienced throughout your stay.

This certainly does not reflect the five star service our staff prides themselves on.
Please be assured I have followed up with the different teams.

Again thank you for bringing this matter to our attention as only through communication with our guests can we truly measure and exceed expectations.

If you should be planning another trip in Theoule sur mer, please do contact me if you have a moment, I would be honored and grateful to discuss this experience with you.

With sincere regards and apologies.

Frederick Thiébaut
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Oxted, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 16, 2013

After arriving from nice airport the taxi was 100 euro, to get to Cannes centre that is 50 eoros so not near Cannes ! Service below average if you out at the pool the waiters do not come around and ask what drinks or food you want so you have to keep walking up to the restaurant area which is a pain if there are people eating formally at the restaurant .
The menu of just 5 starters and 5 main courses did not change all week and there are no other restaurants with in walking distance apart from a poor place at the port side .
The room was great had junior suite and room service menu better than that at the restaurant but not what we went there for !
All in all the hotel is ok for couple days but that's all the best place we found is Eze and a great hotel there called chateau Eze it's stunning we went there twice
The staff are either helpful or pretty hopeless
There is no Spa, and 2 machines in the fitness shoe box

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, June 3, 2013
Dear Guests,

We would like to thank you for taking the time to share your experience of your recent stay with us.

I am sadden to read that you were disappointed by the location of our Hotel.

As precised in our website, we are in the middle of "Esterel" mountain, in front of the sea, at about 20 minutes by car from Cannes. With our location you can benefit of calm and nature with our unique panorama.

We really look forward to your return.

Yours sincerely.

Frederick Thiébaut

I hope that
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Norway
Top Contributor
82 reviews 82 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed May 9, 2013

This was the second time my wife and I visited Yaktsa. As we reported last time, the hotel has breathtaking views over the azur blue sea. As a quite newly built hotel, it is both beautiful and in excellent condition. We booked the Penthouse suite, and it is just astonishing. We have been to several high standard de luxe hotels, but nothing like this. We had a whole floor to ourselves, with two large terraces, both with Jacuzzis and sun beds built into the floor. In fact, I do not like to write about this, my fear is that the suite will be better known, and not available when we go here next time. One thing that has changed since last time we stayed here is the service and quality of the staff. We got excellent service all the time, both at the room and in the restaurant. Everyone was very polite and friendly. Ts was not our impression last time! So we will not hesitate to recommend this hotel to all our friends. But please stay away next time we go to the Yaktsa!

Room Tip: Penthouse suite is great if you afford it!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, June 3, 2013
Dear Guests,

Thank you for choosing Tiara Yaktsa Hotel for your stay in the French Riviera.

Your satisfaction is our best reward. Our staff is really pleased to hear they were able to "exceed your expectations" on your recent stay to make it memorable for you.

We really look forward to your return.

Kind regards,

Frederick Thiébaut
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Ankara, Turkey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2013

this hotel has been one of my best stays. we were received by an adorable lady at the reception, smiling and cheery, even if it was way after midnight. The hotel has lots of oriental details and a very nice decoration; I felt like I was in Morocco instead of Cannes :) the creek has a nice view where you can enjoy from the rooms, pool and the restaurant. Nice breakfast but don't be late, the morning shift of the kitchen personnel is a little grumpy :( We rented a car and traveled to little villages nearby (upto Ventimiglia-Italy on the east, St. Tropez on the west). The hotel has a good location if you are planning to travel as we did, but luxurious as well if you are planning a weekend getaway to spend at the hotel. We loved the little details: fruit juices in a cooler served in our room the night of our arrival- free of charge, macaroons the next night- free of charge again, a variety of Mariage Frères tees at breakfast: classy treats that makes you happy, just when you didn't know you'd really appreciate their presence. I'll definitely stay here when I come to south of France again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, June 3, 2013
Dear Guests,

Thank you for taking the time to share your review of your stay in our Hotel.

We were touched to read your kind words towards Tiara Yaktsa.

I was also truly happy to read your positive feedback on the decoration as well as your comments on the quality of service and carefulness of our staff.

We hope to have the occasion of welcoming you back in a not too distant future, and I look forward to seeing you at that time.

Yours sincerely,

Frederick Thiébaut
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London, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed at this hotel over Easter. The duty manager remembered us from our visits to the Miramar which is being refurbished. Madame was very welcoming and all staff were very helpful and could not do enough for us. Unfortunately breakfast is not included in the room rate and they charged 59 euros per person each morning for a breakfast which was not that good ( dried up scrambled eggs) However would stay there again as its in a lovely spot and the room was very comfortable.The only draw back was the lighting in the room was poor

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, June 3, 2013
Dear Guests,

We would like to thank you for taking time to share your review of your stay in our Hotel.

Your satisfaction is our best reward and we are looking forward to welcoming your back at Tiara Yaktsa.

Yours sincerely,

Frederick Thiébaut
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed twice at the hotel, and the staff has always been extremely nice and helpful. We enjoyed also taking a coffee on the terrace with the view on the Esterel mountains and the outdoor Jacuzzi, even if we stayed in December !

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, June 3, 2013
Dear Guests,

We really want to thank you for your fidelity and for taking time to share your experience at Tiara Yaktsa Hotel.

We were touched to read your kind words towards our Hotel, and look forward to welcoming you back in a not too distant future.

Yours sincerely,

Frederick Thiebaut
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2012

We spent one week at Tiara in our honeymoon. Our ocean view room was very spacious, beautiful decorated and very comfortable; the view is beautiful as well. Dinner at the restaurant is pricey but great food and service. What we didn't like was the swimming pool area which is smaller than we expected (pictures are misleading), it offers no privacy and it is built right next to a street. Also, while the hotel policy said no children, we had a couple of toddlers at the pool crying and screaming almost every day...it was not the relaxing romantic atmosphere that we expected. It is a nice hotel, nice vacation, but not all amenities (especially swimming pool) are a five star experience.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THIEBAUT F, Directeur général at Tiara Yaktsa Cannes, responded to this review, July 18, 2013
Dear Guests,

We would like to thank you for taking the time to share your comments of your last stay with us.

I am sadden to read that your experience was not romantic enough, due to some unexpected noise, but we hope that you will keep in mind the best memories from your experience at Tiara Yaktsa.

We really look forward to your return in a near future.

Yours sincerely.

Frederick Thiébaut
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tiara Yaktsa Cannes

Address: 6, Boulevard de l'Esquillon, 06590 Theoule sur Mer, France
Phone Number:
Location: France > Provence > French Riviera - Cote d'Azur > Theoule sur Mer
Amenities:
Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Theoule sur Mer
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Tiara Yaktsa Cannes 5*
Official Description (provided by the hotel):
Inspired by the wealth and diversity of Mediterranean culture, the Tiara Yaktsa Cannes is endowed with a unique style of comfort and intimacy. Its fine views of the deep-blue sea, intoxicating fragrances and well-manicured gardens, provide truly personal experiences. At the Tiara Yaktsa Cannes, time is controlled by your innermost feelings.Tiara Yaktsa Cannes is the newest member of the Luxury Hotel Collection of Tiara Hotels & Resorts. ... more   less 
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