Service, service, service. This hotel had a five star rating but it did not really have the service to complement it. We felt like the hotel was in soft opening mode and was severely understaffed. Half of the employees we suspect were interns for the summer. For a five star rating and at almost four hundred sixty a night charge, we expected a slightly better experience service-wise.
For starters, when our things were delivered to my room, one of the young interns literally just handed me my luggage, coat and laptop for me to deal with - did not even bother to deposit them on the room's luggage rack. Housekeeping service was also inconsistent. Some days we had 2 sets of hand towels and other days, we only had one. We had to call twice for facial tissues to be refilled. The beauty amenity box was not refilled until the day before check-out (we stayed five nights). There was no hair conditioner nor body lotion provided which struck me as odd. The hotel management should really do something about the doors. Every time a guest went out of their room, there would be a terribly loud bang from doors closing. Our balcony furniture had seen better days (pictures attached).
It was obvious that they had trainees working the meal service which would have been okay (we were all interns once!) if they actually had a little training before management placed them in front of guests. Breakfast service was so inefficient. More than once, I observed 3 people clearing one table while other guests were trying to get the attention of the staff. Without the one French lady named Françoise, there would be no service at all. One time at lunch, we were served by one of the young Chinese ladies (the taller one) and ordered a bottle of Evian water. When another server asked us a few minutes later if we would like something to drink, we said we already ordered a bottle of water. He then came back and said, “I’m sorry the young girl did not understand your request; would you mind telling me once more?” I mean come on! This is acceptable at a subpar hotel but just inexcusable at a resort that claims to be a five star establishment.
During post breakfast and pre lunch service, we saw staff ironing table cloths in the restaurant. Shouldn’t this be done out of sight? At lunch one time, my husband and I ate inside. One of the guests asked one of the staff if they could have a meal on the restaurant terrace. The reply was “no, sorry, we are cleaning it at the moment.” I couldn’t believe it.
There was very limited pool side service. We literally had to look for someone to give us towels. And when towels were delivered, they were just handed to us. No offer of laying it on the beds. This is supposed to be a five star resort. The hotel should prepare the pool area and all its sun beds way before guests are ready to use them. The hotel should also check the sun bed trimmings. Most of the cotton drapery is torn or old.
It’s obvious that the hotel is five star because of its location and the view it affords, but sadly, the rest needs a lot more work. As the saying goes, the devil is in the details.
- Official Description (provided by the hotel):
- Inspired by the wealth and diversity of Mediterranean culture, the Tiara Yaktsa Cannes is endowed with a unique style of comfort and intimacy. Its fine views of the deep-blue sea, intoxicating fragrances and well-manicured gardens, provide truly personal experiences. At the Tiara Yaktsa Cannes, time is controlled by your innermost feelings.Tiara Yaktsa Cannes is the newest member of the Luxury Hotel Collection of Tiara Hotels & Resorts. ... more less
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- Also Known As:
- Tiara Yaktsa Cannes Hotel