We obviously hit one of Patrick's 'off days'. We waited over 30 mins just to get a menu, and no offer of drinks to keep us happy. Eventually, orders were taken but the dish my husband had been really looking forward to - pieds et pacquets - was off. And this was from a very limited menu with few alternatives. No apology, no suggestion of a recommended alternative, and when my husband said that was what we had come for (and had waited nearly an hour for by that time), the waiter (a late middle aged man) said 'it's busy tonight, do you expect to be served before people who came before you?' We were not alone in this experience (and speak good French); everyone was getting poor, if not rude service, including a family who were obviously old friends of the owners. We overheard the waiter saying to another table who were clearly fed up too that there was 'a little confusion in the kitchen'. Any professional manager would have apologised to all customers if there was a problem and probably offered a drink on the house, to keep us sweet. The food was OK but by the time it finally arrived (90 minutes after sitting down) we were in no mood to be impressed. Madame,when she came out to serve and clear, did her best to smile sweetly through the night, but never aplogised or explained, only solicited compliments for the food. Altogether, it struck us as a place that may have a good cook, looks the part (it is pretty), but has a compacent, amateurish staff who are in, over their heads. We had no intention of paying the (discretionary) service charge but had to wait an age for any change to come back from the 'cash only' bill. The experience left a sour taste in our mouths.
If you own or manage Fleurs de Thym, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.