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“I hurt myself with one of their faulty gym machine and was treated like dirt!” 1 of 5 stars
Review of Ile Rousse Hotel Thalazur Bandol

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Ile Rousse Hotel Thalazur Bandol
5.0 of 5 Hotel   |   25 blvd Louis Lumiere, 83150 Bandol, France   |  
Hotel amenities
Ranked #2 of 12 hotels in Bandol
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“I hurt myself with one of their faulty gym machine and was treated like dirt!”
1 of 5 stars Reviewed October 10, 2011

I was starting to use one of their gym machine and suddenly a part of it disconnected and violently fell on my arm leaving me bruised and in pain. Nobody was there to help. I had to wait till the evening to have their restaurant manager Eric Bruno come to me. I thought he was coming to apologise with consideration for the pain I was suffering and offering a kind gesture to repair. I was so wrong! This man came very irritated and spoke to me in the most arrogant manner asking" so you got hurt? what do you want from us?" I was stunned by his tone as I was the victim here and the hotel was entirely responsible.The conversation went so bad-at some point he even told me that it was my fault as I didn't know how to put weights on the machine!!!- and as he constantly refused to come with me to inspect the machine and refused to apologise or have the least gesture showing a good will, I sent him back to his restaurant. I make a long story short here as the hotel was as well appalling in term of decoration (by the way I have been an interior designer for years a Best Western is much better refurbished than this one and therefore of better value) and more but never mind; what is striking here is the lack of respect, consideration and good manners from a manager in a so-called 5 stars towards a client being a lady of 52 in an hotel whose boss is nobody less than Ducasse for what I understood (though I might have been wrongly informed on that one, really)....

Room Tip: the rooms are run-down (please have a look at the pictures)and the hotel offers baby-mother spa and...
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  • Stayed October 2011, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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259 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Moscow
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 16, 2011

We've just come back from our 2-week stay at the Ile Rousse and we are happy with our choice of the hotel as it has virtually everything you need for a relaxing beach holiday.
First of all, the hotel is located right on the sandy beach in a picturesque lagoon. It has its own private section on the beach with sun loungers and towels available any time of the day even in peak season free of charge for the hotel guests. The only drawback of the beach might be that it lacks privacy and there are lot's of children who are quite noisy and active playing balls and surfing around, but that's not the hotel's fault as they cannot completely seprate their part of the beach from the public area. The pool area is rather small, but very nice with a gorgeous view of the lagoon.
We did not use the hotel's restaurants as there are plenty of nice restautants within a few minutes walk, which are much chaper than at the hotel. I'd recommend the K'Art and Le Marshe where we were returned a few times.
The location is also convenient for travelling around - the train station is about 15-min walk from the hotel, and in 15-min by train you can reach Cassis or in about 45 min - Marseille.
Though the hotel rooms are nothing special in terms of design, they are fresh, nice and spacious with plenty of storage space. A small gift upon arrival, a coffee machine in the room, complimentary Voss water and a couple of chocolate sweets with every evening turndown are nice touches.
The service was really firendly and efficient, we really appreciated the work of the beach attendants and the front desk staff. When we needed an urgent appointment with a dentist, Benjamin, the concierge, not only found us one with immediate availability, but also took us there in his own car (which he obviously did not have to do, but which was really nice of him) as we did not have time to wait for a taxi. The hotel also offered us a complimentary transfer to the Bandol train station on our departure. Such things do not cost a lot, but they are really appreciated and are a sign of excellent service.
To sum up, if the hotel does not raise much their prices, we'd go back there with pleasure.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 14, 2011

A week's thalassotherapy should have been a very relaxing experience. The sea water plant packed up after our first day, so our programme of treatments had to be reviewed each day until the end of our stay, with a lot more waiting around and a different set of treatments, not involving sea water.

The air conditioning, we were advised, was not working so sleeping with the windows open meant we were wakened just after 5 each morning for the entire week by delivery vans and bin lorries.

The housekeeping was far from thorough and not at all relaible. Unsightly though it was we were glad that their trolley was costantly parked at the end of our corridor since basics like toilet paper were often not replaced and that at least allowed us to help ourselves. The maid left a cleaning cloth amongst our clothes one day, and when we alerted reception to this, not a word of apology was offered. When one evening they arrived to turn our room down for the night we asked them to come back in half an hour once we'd gone down to dinner. Perhaps they did not understand French, but whatever te reason they did not come back.

You would not expect a 'restaurant gastronomique' to tell you that your red mullet had not been deboned, since if it has been there would have been nothing left on the plate. But they did. However, that was only one seriously unprofessional moment in a week of otherwise superb cuisine and service.

Nor would you expect reception to tell you go go away and come back later to do your online check-in for your flight home. But again they did, with no apology and no explanation, nor was there any sign of them being othersie occupied at the time.

It is fortunate that this hotel is stylish, has stunning views, and for the most part staff who are charming and helpful. While we were just unlucky that the sea water plant was blocked during our stay, the other points do make one want to ask how and why this hotel recently gained a fifth star.

And in case you were wondering, the manager was around, and very aloof. We were repeatedly told that messages were being passed to him, but not once did he make eye contact, apologise or offer in any way to make amends, which makes me disinclined to recommend this hotel until its management takes steps to iron out these minor (not so minor in the case of housekeeping) wrinkles and to treat its guests with rather more respect.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Altea
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 6, 2011

Suggest to try to book and pay well in advance to obtain a nearly digestible price, room to be facing the beach, and do not miss the excellent freshly prepared food. We had 2 top notch lunches on the beach, better than anything we got in Cannes for three times the price. Refurbishment is very smart in areas, a bit soulless in the rooms. Staff friendly and tried hard which was refreshing for the South of France. Avoid Le Cristina restaurant nearby, try Le Marche. The guy on the beach was good if you needed anything.

Stayed June 2011, traveled with family
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London
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2011

Was so looking forward to this hotel but it just didn't work for me. It's a hotel and spa which would suggest it is a hotel that might have a good gym. Wrong. While they have spent thousands on developing their spa, which looks great but was too expensive to use, the gym is a real token gesture of 5 machines. Totally uninspiring. Rooms at the front of the hotel are a waste of time. What is supposed to be a port view is actually a rooftop view with a bit of the port. Not very nice. Surprisingly, these rooms are also very noisy. Was woken up at about 3am by a rubbish truck and then again at 4am with someone hoovering in the lobby. They moved us next day to a room at the back which was nice except that the shower didn't work properly. Didn't get to eat at the hotel so cannot comment but do try a great little restaurant called La K'Art. 2 minutes from the hotel. Great food, great service, great value.

Room Tip: Don't get a room at the front
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  • Stayed May 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nyon, Switzerland
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 4, 2011

We would have rated the hotel as very good if quality of service would be the same every day. Unhappily this is not the case. Clearly when the usual team is not working the service is slightly sloppy.
Otherwise we liked the hotel, the food is excellent and rooms agreeable while bathroom could be improved.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2010

Hotel Rousse is a fantastic holiday venue.. Just refurbished, everything is luxurious in the most exquisite way. Staff are wonderful! We travelled with a young baby and there was a number of parents with young children but all well behaved. It's very trendy but comfy at the same time, no arrogance at all, they are very accomodating, with our room available early so our little one could take her nap upon arrival. The pool is amazing, overviewing the whole Bandol bay. Underneath, the beach and its loungers is fab, with a very nice beach restaurant. All within 5 minutes walking distance to the city center. Yes, the hotel is not cheap but it's worth every penny. Highly highly recommended

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ile Rousse Hotel Thalazur Bandol

Address: 25 blvd Louis Lumiere, 83150 Bandol, France
Location: France > Provence > French Riviera - Cote d'Azur > Bandol
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 hotels in Bandol
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Ile Rousse Hotel Thalazur Bandol 5*
Official Description (provided by the hotel):
Facing Rènecros Bay, the waterfront Thalazur Thalassotherapy & Spa Ile Rousse ***** Hotel offers a magical environment in which to serve your body and your mind.Discover the outdoor infinity pool with sea water heated all year round, a solarium overlooking the clear waters of Rènecros Bay and two private beaches.In discrete luxury, the hotel, with direct access by elevator to the Institute, has 67 rooms including 12 spacious suites. ... more   less 
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Also Known As:
Ile Rousse Bandol
Hotel Ile Rousse

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