We were planning to visit Futuroscope so I booked this hotel as it claimed to be near the entrance to the Park. I called the hotel and asked for either connecting rooms or at least rooms next to each other. I was told this was not a problem. I booked rooms on the Club floor, primarily as it was claimed to be a non-smoking floor. We arrived at the hotel just after a bus load of guests had arrived so it took 20 minutes to be checked in. I asked for the connecting rooms and was told they had all been allocated. The best the receptionist could do was give us two rooms in the same corridor. She spoke to me in English so I will be kind and attribute her rudeness to the fact she was operating in a foreign language. When I asked for information about the hotel she told me I could find it all in the room. Of course there was nothing in the room. We took the kids to the swimming pool. The photo on the website must have been taken with a fisheye lens as it is much smaller in reality. You also have to wear those ridiculous french swimming "speedos" or you are not allowed to use the pool. It was freezing. The rooms were OK, the beds comfortable and we all slept well. Breakfast for the guests on the Club floor is served in the basement. We arrived at the time it was supposed to open but there was no staff present. We served ourselves to coffee and the meagre breads and cold meat laid out for breakfast. As we left 20 minutes later, the staff arrived with the rest of the buffet. We walked to Futuroscope (10 minutes) because the free bus didn't show up. The parc was great. We booked for dinner and decided to take the buffet at around 25 per person excluding drinks. The selection was poor and the quality not great. Service was inattentive at best. Breakfast on the second day was better - the staff showed up only 10 minutes late and this time there was some hot food. The bacon was digusting, the scrambled eggs made up from powder, I suspect. As we were taking our bags to reception at the end of our stay we noticed signs to a lounge that apparently was available for guests on the club floor. Of course, none had told us about this and there was no information in the room. Check out was slow and we had problems with our luggage transfer to the train station. We had paid 18 euros for the 2 bags to be transported from and to the hotel. As there was no one at the station when we arrived to receive our bags (we had to drag them all the way to the hotel), we didn't receive the necessary paperwork so that apparently meant it was a problem for the bags to be returned to the station. It eventually got sorted out but the receptionist made a big drama out of it. An OK hotel that is clearly set up to receive groups who are travelling on the cheap and don't expect any service. Having paid a lot of money, I thought the standard of service, even for France, was poor.
- Also Known As:
- Hotel Plaza Futuroscope
- Plaza Site Du Futuroscope Hotel France/Chasseneuil-Du-Poitou
- Reservation Options:
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