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“Great Hotel” 5 of 5 stars
Review of Mercure Valenciennes

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Mercure Valenciennes
4.0 of 5 Hotel   |   5 Rue du Saint Cordon, 59300 Valenciennes, France   |  
Hotel amenities
Ranked #1 of 14 Hotels in Valenciennes
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
“Great Hotel”
5 of 5 stars Reviewed January 29, 2013

Stayed here for 2 nights, and it was great. Location is perfect, and an added bonus with nearby car parking for free. The room was spacious, very clean and comfortable. Breakfast was lovely. The staff were most helpful. Returning to Valenciennes later this week and will be staying at the Mercure.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE V, Directrice at Mercure Valenciennes, responded to this review, April 29, 2014
Dear Sir,


Thank you for having taken the time to give us your views on your stay in our hotel.



My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.



Looking forward to welcoming you shortly in one of the hotels of the Mercure network.



Yours sincerely,


Monique DESSENIS

Directrice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    80
    37
    2
    2
    0
See reviews for
21
34
9
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
5 of 5 stars Reviewed January 23, 2013

Great hotel, excellent location in the heart of the town, very easy to get to from the A2 junction and only approx. an hour and a half from Calais.

We came to see the Stade Francais v London Welsh rugby match on the Saturday evening at Valenciennes FC stadium. The London Welsh team were even staying in the hotel!

The best Mercure we have stayed in, this one is better than most Novotels (although the bar closed a little too early!).

Staff were extremely friendly and very helpful. All great with the children, who ranged in age from 2 through to 16.

There is a little drop off area outside the hotel, then free parking is about 5 mins walk away although you can park on the road overnight. The hotel also has an arrangement with the shopping centre if you want to use their secure underground car park at a cheap rate but it seemed all a bit confusing so we parked for free.

Shops all nearby as are several bars and restaurants. Overall the town was a bit quiet but it was a family weekend! We loved the restaurant across the square.... Le Ch'ti Charivari (Savoyardes but northern France chain apparently...really excellent!).

Will definitely return to stay at this hotel in Valenciennes, probably just to go back to Le Ch'ti Charivari.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE V, Directrice at Mercure Valenciennes, responded to this review, January 25, 2013
Google Translation
Nous vous remercions pour votre reconnaissance , toute l'équipe du MERCURE VALENCIENNES a été très heureuse de vous accueillir et sachez que le plaisir a été partagé.

Dans l'attente de vous revoir lors d'un prochain passage ,

Cordialement,
Monique DESSENIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 23, 2013

Checked into this centrally positioned hotel on a cold January Saturday afternoon; we were warmly greeted by the attentive front of hotel staff. The rooms are spacious, bathroom spotlessly clean and well equippted with the toiletry essentials.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE V, Directrice at Mercure Valenciennes, responded to this review, January 25, 2013
Google Translation
Nous sommes ravis que votre séjour se soit bien déroulé , toute l'équipe se joinbt à moi pour vous remercier et espère vous revoir très vite au MERCURE VALENCIENNES.

Cordialement,
Monique DESSENIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 16, 2012

Stayed overnight with my husband , we were very impressed with this hotel . Staff very helpful and pleasant. We know this is a new hotel but even accounting for this it was absolutely spotless,
our superior room very spacious comfortable and very quiet . We simply could not fault it in any way. Unfortunately we did not have time for breakfast so we cannot comment on food . Would definitely reccommend this hotel the only drawback would be lack of parking , but staff were very helpful in advising as to where the most convenient and cheapest parking was.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 21, 2012

A new hotel which opened on 2nd July 2012. the bedrooms are really well designed and furnished with large comfortable beds and great lighting throughout the bed and bathroom spaces.
Fittings throughout the hotel are of high quality (V&B in the breakfast room) and the breakfast itself is a great mix of healthy and filling food, with bio options for everything.
The staff are experienced and really committed to customer service. I had a problem with the local car park (50m away) and the front desk manager went with me to resolve it, even though my French is fluent - service beyond the usual.
2-3 minutes walk from all town centre restaurants and the staff were genuinely interested in our experiences.
The hotel was probably a little more than I normally pay for my own travel, but I would stay here again.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Valenciennes

Address: 5 Rue du Saint Cordon, 59300 Valenciennes, France
Location: France > Nord-Pas-de-Calais > Nord > Valenciennes
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Valenciennes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Valenciennes 4*
Number of rooms: 87
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