I will not be staying in any of the Ibis hotels again after this experience. When it came to checking out, I paid on Amex. The receptionist told us that payment had not gone through, we checked the credit card receipt and it said successful in French. The receptionist was forceful in that we had not paid and we were not to leave until we had paid. He tried the card again, credit card receipt said it was successful yet he insisted it was not and demanded cash, we told him we don't have the cash and tried talking to him about why the credit card receipt said successful. He would not let us leave and kept demanding cash. I gave him a Visa card and paid with that, when he knew he was not getting cash, he said payment had gone through.
I've checked my credit card statement and we have been charged 3 times, I've tried contacting Ibis (who dont publish phone numbers) yet they have not got back to me. I've contacted the credit card company and have disputed the payments.
We feel ripped off, clearly the receptionist wanted cash from us DESPITE us paying successfully on a credit card and to make it worse, Ibis will not even comment - my credit card company will get this resolved now.
The room was standard, no different to the budget Ibis hotels. Room was clean but built to a poor standard.
Will not use Ibis again!
- Official Description (provided by the hotel):
- The Ibis Tourcoing Centre hotel is located in the centre of the city, close to the Grand Place of Tourcoing. Near the railway station and the airport, it is ideal for staying not far from the Convention Centre of Lille. It is near the tourist and cultural heart of Lille. The hotel has 102 rooms available for booking and a meeting room for your seminars. It puts at your disposal a LA TABLE restaurant, a bar open 24/24, a terrace, parking and a pay garage. ... more less
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