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“check your booking!!” 3 of 5 stars
Review of Hotel de l'Univers

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Hotel de l'Univers
4.0 of 5 Hotel   |   3-5 Place de la Croix Rouge, 62000 Arras, France   |  
Hotel amenities
Ranked #5 of 16 Hotels in Arras
Coventry, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“check your booking!!”
3 of 5 stars Reviewed November 15, 2012

As part of a travelling car club the hotel was highly recommended and looked to suit the car and travelling public with safe parking and a great location to scout the town of Arras.
Sadly the hotel pretty much screwed up 11 of the 14 bookings and ignored an email that I had sent in advance! This leaving us to scramble for parking in the courtyard.
With the receptionist screaming 'get out' as the group tried to enter it didn't really start that well.
After probably half an hour of us all explaining the situation it was no nearer to being sorted and the hotel receptionist neither wanting to assist or even acknowledged that 'they' may have made a mistake or finding a way to rectify the situation. Even with people showing their print outs it was not going to change the mind of the receptionist!!
The hotel is a great location to make your way into the town of Arras and enjoy the places around the squares. Our room which should have been upgraded by Best western was possibly the smallest in the hotel but for one night you can survive. Breakfast was very standard and certainly nothing to be excited by. Checking out was quite painless and not a word was said about the night prior!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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189 reviews from our community

Traveler rating
    34
    80
    52
    13
    10
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19
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4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ramsgate, United Kingdom
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed November 5, 2012

Stayed here for two nights recently - first night was fine but there was a wedding on the second night and bar and restaurant completely taken over by wedding guests so had to go out for a drink and meal. Loud music kept us awake until after midnight and when we phoned reception we were told it would go on until 4 am! No manager was on duty and when we went to pay our bill in the morning not even an apology. Would advise checking that there is no wedding taking place before you book!! Complained to Best Western on our return and they wrote to the hotel with our complaint but embarrassingly the hotel did not even reply to Best Western! We did receive some extra reward points from Best Western but would rather have enjoyed our stay in the first place.

Room Tip: Make sure they don't have a wedding reception!
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Canada
Top Contributor
114 reviews 114 reviews
34 hotel reviews
Reviews in 51 cities Reviews in 51 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 11, 2012

We enjoyed our night at this hotel. The hotel has an old world charm within easy walking distance to the center of town. The staff was pleasant and very accommodating. Our delux room although small was very pretty and comfortable with windows which opened onto a courtyard. The bathroom was modern and well equipped. We were able to walk to dinner and there was parking on site. We had the breakffast buffet which was very ordinary and we had to ask them to replinish some of the basic items such as bread and eggs.
We would stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devizes, United Kingdom
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 27, 2012

Despite the outside looking faded and in need of uplift the inside is spotless. Good spacious room although it doesn't provide coffee and tea facilities but you can ask for them. The reception is friendly and English is spoken. The restaurant although pleasant was a little disappointing regarding the menu unless you like ice cream on a piece of bread as a sweet. There are however lots of good restaurants close by. The breakfast was however excellent with everything on offer from hot to cold, help yourself to as much as you want.
Because of one way systems it is not easy to find as sat nav tries to take you down bus lanes and no entry roads but it is right in the centre of Arras and parking on site for a small fee.

Room Tip: The rooms overlooking courtyard are exposed to the courtyard lights until quite late and early in mo...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Top Contributor
201 reviews 201 reviews
56 hotel reviews
Reviews in 68 cities Reviews in 68 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed September 9, 2012

Have stayed here many times over the past 20 years and never been disappointed. The rooms are very pleasantly decorated although some of the lower priced rooms are rather small, so if you prefer a lot of space you might want to pay for a higher category room. Breakfast is an excellent buffet offering far more than the usual fare offered in many French hotels.The reception staff are always welcoming and very helpful. Enclosed parking is available in front of the hotel but it is limited - it used to be free on a first come first served basis but is now bookable in advance.

The hotel is only a 5 minute walk to the main squares of this pretty French town.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cascais, Portugal
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 5, 2012

This is our 2nd stay. It is hard to find, and parking must be reserved in advance - which was not obvious when booking. It's rather typically French and old-fashioned, although some may like the eccentricity while others expect chain hotel standards. The staff are rather uninterested, although they do speak English. Our room was fairly spacious and we thought the variety of available TV channels was fine. Breakfast was limited but fine - we've had far worse in France! It's only a few minutes walk from the Grand Place and the main sights of Arras. Overpriced for what you get.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Colwyn Bay, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 30, 2012

Returned for a second stay (previous visit October 2011), this time 4 nights, as we were so impressed first time around. Hotel remains excellent - not the cheapest, but fair value for money, clean and comfortable, friendly staff. Breakfasts were good (albeit self service). We cannot comment on the evening meals as we ate out - there is a large choice of restaurants within 5 minutes of the hotel. Car parking at 9 euros per day is good value, and very convenient; prior booking is recommended. We will stay again.

Room Tip: Rooms at the rear, or overlooking the courtyard will be quieter than those at the front. Lift only e...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel de l'Univers

Address: 3-5 Place de la Croix Rouge, 62000 Arras, France
Location: France > Nord-Pas-de-Calais > Pas-de-Calais > Arras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Arras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel de l'Univers 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Best Western l Univers
Best Western Arras
Arras Best Western

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