As part of a travelling car club the hotel was highly recommended and looked to suit the car and travelling public with safe parking and a great location to scout the town of Arras.
Sadly the hotel pretty much screwed up 11 of the 14 bookings and ignored an email that I had sent in advance! This leaving us to scramble for parking in the courtyard.
With the receptionist screaming 'get out' as the group tried to enter it didn't really start that well.
After probably half an hour of us all explaining the situation it was no nearer to being sorted and the hotel receptionist neither wanting to assist or even acknowledged that 'they' may have made a mistake or finding a way to rectify the situation. Even with people showing their print outs it was not going to change the mind of the receptionist!!
The hotel is a great location to make your way into the town of Arras and enjoy the places around the squares. Our room which should have been upgraded by Best western was possibly the smallest in the hotel but for one night you can survive. Breakfast was very standard and certainly nothing to be excited by. Checking out was quite painless and not a word was said about the night prior!
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- Also Known As:
- Best Western l Univers
- Best Western Arras
- Arras Best Western