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“Mme Seiter hides behide her smile a deep distain for her customers” 2 of 5 stars
Review of Pavillon Sevigne

Pavillon Sevigne
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Pavillon Sevigne
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2 avenue Jacques Barrau, 31110 Luchon, France   |  
Hotel amenities
Ranked #6 of 14 Luchon B&B and Inns
Toulouse, France
1 review
1 helpful vote 1 helpful vote
“Mme Seiter hides behide her smile a deep distain for her customers”
2 of 5 stars Reviewed January 20, 2013

We spent 2 nights in this beautiful 19th century residence with our two children (aged 2 and four) and my mother. First when we arrive we were told we must leave your shoes by the front door so not to spoil the rugs. As we were showed to our rooms Mme Seiter removed the bed spreads and took them away explaining that she didn't want them to get dirty! We were then warned that there were other families staying so we should be quite and that the walls are too thick for the wifi to work in the rooms. The walls do prevent internet access in the bedrooms but obviously not thick enough to block out noise. So we were very conscious of the noise our 2 youngs children made and this was made worse by the fact that Mme Seiter commented on it everytime we saw her. The following day my husband asked her to recommend a small ski resort and she sent us to Bourg d'oueil, which was closed for the current season for renouvation so we lost a morning of skiing. Surely she should have been aware of this. When we returned she did'nt bother to ask us about how the skiing was but accused us of leaving ice on the stairs. When I told her that as she could see we left our shoes downstairs, she decided to blame other guests. As she did when we complained about the broken taps in our room, she informed us that it was because an overweight man fell onto them and broke them. Adding he was so fat he had to "greese" himself to get into her chairs. This was followed by a long list of over sized and oddly shaped customers anecdotes, which I found very impolite and inappropriate. She tried to explain that she welcomed people of all sizes but they must let her know first.
I told her that the shower hose was much too short and that I could not shower standing up, She told me that she can't use all of her 8 bathrooms and that no one else had ever complained (I'm 1m72 or 5ft8 - hardly a giant but I should have phoned ahead to make sure that I would be able to shower)
The garden is littered with dog excrement, the highly polished stair case is dangerous in bare feet.
Providing Half empty shampoo bottles from lidl in bedrooms that cost 100 euros a night is a bit cheeky.
To be fair the breakfasts are excellent and the rooms are beautiful but no amount of fake smiling can make up for such an unwelcoming host. Some people may find this address charming but I would not recommend it to people with children, weight problems, average to above average height. I would however highly recommend a good pair of slippers.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSevigne, Propriétaire at Pavillon Sevigne, responded to this review, February 21, 2013
Google Translation
Je me permets de vous répondre en français car vous maîtrisez cette langue et habitez en France.

Je viens de prendre connaissance de votre avis et je tiens à clarifier certains points :

Nous sommes une chambre d'hôtes et non pas un hôtel.
Vous évoluez dans mon intérieur bourgeois que je partage avec vous avec plaisir mais ceci nécessite pour vous, des contraintes.....

Mes tapis sont anciens, et demandent de l'attention. J'ai des objets de valeur
Vous déjeunez avec des couverts en argent,
Chaque salle de bain est équipé de produits, vous avez un petit savon individuel sous étui, un petit sachet de coton-tiges, des verres emballés, un grand flacon de shampoing et du gel-douche dans la douche ou bain (malheureusement pour ces 2 produits, je ne mets pas du haut de gamme) draps de bains et peignoirs.
Chaque chambre est équipée de pantoufles (comme chez vous je suppose) et les boots de neige sont à laisser sur les grands paillassons de l'entrée.
Vous avez choisi pour votre époux et vous, la chambre avec une baignoire balnéo, pour vos enfants une douche de plein pied.
Vous êtes particulièrement grands (votre époux a plus de 2m) Prendre une douche avec la douchette dans une baignoire vous a posé un problème de longueur de flexible.... pourquoi ne pas avoir utilisé la douche des enfants?
Vous êtes arrivés un samedi soir, Vous m'avez signalé que le robinet thermostatique de la baignoire n'était pas droit. Il avait été enfoncé par une personne corpulente et rehaussé par le plombier lundi matin.....
Vous avez eu beaucoup de mal à maitriser vos enfants puisque plusieurs fois dans la nuit, je vous ai croisé en pyjama, votre maman était impuissante à les calmer et ceci jusqu'à une heure très tardive.
La chambre était pleine de gâteaux, de boissons, de compotes......
Ont ils également ce droit chez vous?

Nous avons eu ce weekend 2 autres couples avec enfants, heureusement « éduqués »et des parents compréhensifs..
En me donnant plus de précisions sur les occupants réels des chambres nous aurions évité bien des tracas.
Je vous aurai attribué la chambre familiale au-dessus du salon, isolée, elle possède une douche avec une baignoire enfant mieux adaptée..

Parlons de votre matinée de Dimanche.
Actuellement les Pyrénées connaissent un enneigement exceptionnel. Beaucoup de petites stations ouvrent ou ferment et beaucoup de chemins sont interdits. Les risques sont énormes et les informations ne nous parviennent pas toujours en temps voulu.
Vous vouliez faire de la luge (pas de ski) avec vos enfants mais pas à Superbagnères.
Je vous ai proposé une promenade à Bourg d'Oueil (endroit sécurisé) que vous ne connaissiez pas, la vue est magnifique.... .

Mon parc de 1700m2 est nettoyé une fois par jour.... J'ai 2 chiens dont un labrador, interdis dans le Manoir ils évoluent à l'extérieur..... Difficile de les discipliner de faire leurs besoins à des heures régulières, Rassurez-vous à l'approche des beaux jours, nous vivons à l'extérieur et nous traquons les crottes pour notre bien-être à tous......

je regrette amèrement de découvrir cet avis par hasard sur internet et sans échange préalable....
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16 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
Princes Risborough
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2010

Well situated for thermal spa baths, ski slopes, bars, and restaurants this super Chambres D'Hotes was a very well received haven.
The welcome was charming, the bedrooms are elegant and bathrooms of a very high standard. The breakfast was amazing, everything is home made from jam, bread, brioche - even apple crumble individually made. We also asked for dinner - Catherine the owner is a fabulous cook she made us a superb evening meal which was better than any restaurnt meal we had on our entire trip. It was such a treat to have real French home cooking. In fact nothing was too much trouble for our host, she gave us much local information which was invaluable.
Our only dissapointment was that we could not stay longer as she was fully booked for the rest of the week.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pavillon Sevigne

Address: 2 avenue Jacques Barrau, 31110 Luchon, France
Location: France > Midi-Pyrenees > Haute-Garonne > Luchon
Amenities:
Hotel Style:
Ranked #6 of 14 B&Bs / Inns in Luchon
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Manor from the XIX century, recently restored places at your disposal its 5 rooms of prestige mixing antique furnitures and modern comfort. ... more   less 

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