We spent 2 nights in this beautiful 19th century residence with our two children (aged 2 and four) and my mother. First when we arrive we were told we must leave your shoes by the front door so not to spoil the rugs. As we were showed to our rooms Mme Seiter removed the bed spreads and took them away explaining that she didn't want them to get dirty! We were then warned that there were other families staying so we should be quite and that the walls are too thick for the wifi to work in the rooms. The walls do prevent internet access in the bedrooms but obviously not thick enough to block out noise. So we were very conscious of the noise our 2 youngs children made and this was made worse by the fact that Mme Seiter commented on it everytime we saw her. The following day my husband asked her to recommend a small ski resort and she sent us to Bourg d'oueil, which was closed for the current season for renouvation so we lost a morning of skiing. Surely she should have been aware of this. When we returned she did'nt bother to ask us about how the skiing was but accused us of leaving ice on the stairs. When I told her that as she could see we left our shoes downstairs, she decided to blame other guests. As she did when we complained about the broken taps in our room, she informed us that it was because an overweight man fell onto them and broke them. Adding he was so fat he had to "greese" himself to get into her chairs. This was followed by a long list of over sized and oddly shaped customers anecdotes, which I found very impolite and inappropriate. She tried to explain that she welcomed people of all sizes but they must let her know first.
I told her that the shower hose was much too short and that I could not shower standing up, She told me that she can't use all of her 8 bathrooms and that no one else had ever complained (I'm 1m72 or 5ft8 - hardly a giant but I should have phoned ahead to make sure that I would be able to shower)
The garden is littered with dog excrement, the highly polished stair case is dangerous in bare feet.
Providing Half empty shampoo bottles from lidl in bedrooms that cost 100 euros a night is a bit cheeky.
To be fair the breakfasts are excellent and the rooms are beautiful but no amount of fake smiling can make up for such an unwelcoming host. Some people may find this address charming but I would not recommend it to people with children, weight problems, average to above average height. I would however highly recommend a good pair of slippers.
- Official Description (provided by the hotel):
- Manor from the XIX century, recently restored places at your disposal its 5 rooms of prestige mixing antique furnitures and modern comfort. ... more less