The whole experience from booking the hotel to check-out was first class. I never use booking agents as I prefer to contact hotels direct. The hotel was easy to contact, by phone and email, to make the booking. Staff were friendly and professional; that gave me a comfortable about the hotel long before arriving there.
On arrival at Avignon TGV no taxis were available so we took the navette to Avignon and walked to Avignon central station. Again no taxis. A quick phone call to the hotel resolved the problem. Excellent service.
Check-in was friendly and efficient. Our room was spacious and spotlessly clean. It had a balcony overlooking the garden and the room door was close to the pool area. The much needed air-con worked perfectly, there was no noise from adjacent rooms and the housekeeping staff serviced the room to a high standard.
The gardens and pool were very well kept; finding a place to relax was very easy. There was a lounge to sit in, it had magazines and a chess set. We saw people playing chess in the gardens on one occasion!
We dined in the restaurant and thoroughly enjoyed the experience. The standard of service and quality of food were very good. Yes, you can walk into Villeneuve where there are plenty of places to eat for less money. We often did. However to compare the experiences is like comparing a Rolls Royce to a Mini. Breakfast and food at the pool bar were also very good. In fact, you were spoilt for choice at breakfast.
Reception provided any information we needed about the local area. Staff at the hotel, whatever area they worked in, were professional and friendly. The hotel felt very homely and the two weeks spent there will be fondly remembered.
We were genuinely sad to depart. Thanks to all.