We really enjoyed the food. I ordered a salad and soup before my steak. I finished the salad and then a runner delived the steak but no soup. I told her that they forgot the soup and I didn't want it anymore. Two minutes later the waitress arrived with the soup. I told her I didn't want it.
"Are you sure you don't want it with your meal."
I was sure.
I little later a manage stopped by and asked if everything was ok. I told her about the soup and that it wasn't a big deal.
"Are you sure you don't want it to go?"
I couldn't believe that they were so desperate to sell a bowl of soup. My satisfaction seemed to mean nothing. All they cared about was the lousy soup.
I refused the soup and we finished our meal. The food was excellent, but the total experience was not.
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