Booked via Expedia as a one-night stopover on the way to spain. After 12 hours of driving managed to find the location (not easy) only to be greeted by a closed gate and a sign on the door notifying us that reception is only open between 16:30 and 19:00 (we arrived at 20:00).
How did we not know about this?!!! Surely we must have missed the information from our booking confirmation. Checked and double checked and there is not a word about latest check in times! I guess it was not deemed important enough!!!
Not to worry though, I said to my partner, surely there is an emergency out of hours number that we could call. Sure enough a helpful resident noted exactly that from the wall outside reception and brought it to us (we are still waiting outside the gate). I'm sure you have guessed it already… no answer on the emergency number! After several tries and 2 voice mails, we gave up and went to the local Ibis for the night.
As we settled into Ibis, we got a helpful text back from the emergency number at around 22:00 advising us that in the future we should call ahead if we need to check in after 19:00 :). Great!
The residence looks nice and peaceful and it's likely that we would have enjoyed our stay but our experience could only be described as "terrible".
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