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“Overrated” 3 of 5 stars
Review of Best Western Paris CDG Airport

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Best Western Paris CDG Airport
4.0 of 5 Hotel   |   1 Allee du Verger, 95700 Roissy-en-France, France   |  
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STAY 3, PAY 2 *
Ranked #16 of 28 Hotels in Roissy-en-France
Vancouver, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Overrated”
3 of 5 stars Reviewed August 29, 2014

The Best Western is comfortable and in Roissy, only a short shuttle ride to the airport, so it has some distinct advantages. We used the hotel as a base for two days so we could go to Parc Asterix one day and then to the airport the next day for our return home.

I am not sure why this hotel warrants 4 stars. It provides the basics, i.e. a room, comfortable beds, TV. There was no fridge in the room, which was too bad considering the astronomical prices in the hotel restaurant.

The service was not worthy of the four-star designation either. All through the hotel were posters advertising a breakfast special (coffee and croissant), yet when we went to get it the only available staffer claimed there was no such thing and he'd never heard of it, standing about 3 meters from one of the posters advertising the special no less! Every time I went to the reception desk, I heard the clerk saying to the guest in front of me, "I am afraid there is nothing I can do." There seemed to be no service possible, whether it was fixing a leaky tap or finding scale to weigh our luggage.

The hotel served our purposes, and I was happy to have paid for it with Air Miles; otherwise, I would have felt ripped off.

Room Tip: To get to Parc Asterix, you can take the airport shuttle to Terminal 3, and then catch a bus to the...
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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348 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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San Casciano di bagni
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 20, 2014

I went to the hotel to spend a night after 3 weeks travelling biking and sailing in Europe and really was eager to connect to the internet and have plenty of room service for me, my wife and kids. None of that was possible. The room internet was very poor or not even working and there was not any room service, from dinner to breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 3, 2014

Beds comfortable. Room clean. Much too expensive. Internet frustratingly slow. We left before breakfast was served, and they could not find a bottle of water for us as we waited for the next airport shuttle, having been told the wrong shuttle departure time the night before. Why does every hotel now give you no option of anything other than too-hot comforters on the beds? What happened to regular sheets and blankets?

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 1, 2014

Spent one night there for business.

disappointment: The hotel entrance with 3,3m/10ft8 is not high enough for coaches to park/ride under it. So when it rains, your passengers have to unload the luggage in the open air. Reversing on a busy road and then trying to park the coach on an almost full (4 coaches and 60+ cars) parking lot in the back? This is 2014, do you want to have big groups in your hotel or not?

Prepare your parkingspace (with proper yellow lines) for coaches or arrange something in the area. The staff is oblivious and uninteresting for this problem. In the morning we had to park ON the busy road to load 50+ suitcases, do you want me dead? Security guy who send me away from the entrance in the morning clearly had an attitude, remember WE are the customers and not you!

The breakfast is a simple continental breakfast. Two+ stars at best. There were some things to eat who belong in an English breakfast but were disgusting. Ignorant staff constantly walking around in the breakfast room but really "not working but pretending to work" attitude. I watched the feeding frenzy in the group room (where all the coach passangers eat). You could make a movie about that.

In the area is ...... nothing to do. The village is a 10 minutes walk.

Expensive drinks. WiFi is a laugh, in the morning it didnt even work. Receptionist isn't the one to blame i know, but when you encounter these kind of problems they just pretent to not speak so good English. It is 2014, WiFi should be FAST and RELIABLE.

The room could be cleaner, found some hairs in the bathroom. The beds were ok.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
1 review
2 of 5 stars Reviewed August 1, 2014

The hotel looks reasonable when you first check in, but no mini bar/ fridge in room, restaurant closes at 10:45, room service only until midnight. Burger 22 euros, a beer 11 euros. No convenience store open close by at night. Gym is just ok, it looks better than it is, some equipment not working, max speed on treadmill 9.5km/hr. gym closes at 10:40 which is surprising for an "airport" hotel. Poor sound proofing in room but beds are comfortable. Would suggest bringing your own food and drinks from airport. Really just a glorified hostel, poor quality hotel.

Room Tip: I don't think it makes a difference, I think this hotel is really on useful for an overnight sle...
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Paris CDG Airport

Address: 1 Allee du Verger, 95700 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Paris CDG Airport 4*
Number of rooms: 244
Official Description (provided by the hotel):
Barely three minutes from Paris Roissy Charles de Gaulle Airport and 10 minutes from the Paris Nord Villepinte exhibition centre, our 243 spacious and comfortable rooms provide you with and ideal business venue. As well as our 16 new meeting rooms and business centre, we also focus on comfort, providing you with a fitness area, bar and 'Josephine's' restaurant with its innovative and international cuisine.OUR LOCATION, WARM DECOR AND CONVIVIAL ATMOSPHERE MAKE OUR HOTEL THE IDEAL PLACE FOR HOLDING YOUR INTERNATIONAL EVENTS. ... more   less 
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Also Known As:
Best Western Paris Cdg Airport Hotel Roissy
Holiday Inn Roissy
Roissy Holiday Inn

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