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“Excellent hotel at CDG” 4 of 5 stars
Review of Sheraton Paris Airport Hotel & Conference Centre

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Sheraton Paris Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   BP 35051 | Tremblay-en-France, 95716 Roissy-en-France, France   |  
Hotel amenities
Ranked #5 of 28 Hotels in Roissy-en-France
Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent hotel at CDG”
4 of 5 stars Reviewed November 6, 2013

Stayed one night in November. Booked classic room, upgraded for the club level room at the checkin (for the extra $$). Lady at the front desk was very efficient, answered our questions about the room, upgrade options, club level services, accommodated our minor requests. The room was clean, although bathroom fixtures bit of dated. The room was facing the airport field, but was very quiet - great soundproof. The bed is very comfortable and provide good night sleep. We explicitly asked not to be waked up only to have a wake up call at 5:30 in the morning. (We brought this issue at the front desk during the checkout and have our upgrade charge reversed). The only drawback that is known for this hotel - the standalone structure in the middle of the room housing minibar and coffee station - designed to ring in charges even if you incidentally moved or misplaced items arranged in very specific order. Just be aware and do not touch if you do not plan to have anything from the minibar - otherwise have to explain during the checkout to get the bill adjusted. The buffet breakfast was included with our stay . The restaurant is quite spacious, but the wait stuff not terribly friendly. They were cordoning the area and asked us to move to the table very close to the entrance. We hesitated and got the table in the quieter area - just didn't see much of the waiter any more. The selection of food and beverages quite nice, fresh and of good quality. The hotel is very conveniently located and we are staying there not for the first time.  We would definitely stay there in the future.

Room Tip: Ask for the room facing the airport field, great soundproof
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, November 8, 2013
Dear Guest,

Thank you for posting your review on TripAdvisor following your last stay at the Sheraton Paris Airport Hotel & Conference Centre. On behalf of the General Manager and all our team, we would like to thank you for sharing your experience with us and we reiterate our apologies. It is extremely rewarding to read that you keep your loyalty in our hotel despite the fact you experienced some shortfalls. We always aim to go the extra step when possible for our guests and it is great to hear that we were able to meet your requirements and expectations to renew your confidence in full.

We are very pleased to read that you were impressed by our Front Desk staff and that you enjoyed the soundproofing and the views from our rooms.
We sincerely look forward to welcoming back soon.

Best regards,
The Management
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1,268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Long Beach CA
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 31, 2013

Stayed at the hotel for one night. Flew into Paris from Rome to catch a flight the next day to Los Angeles. Did not want the hassle of staying in Paris and then travelling to CDG to catch an early morning flight back to Los Angeles. The hotel location and stay were both PERFECT !!!! Actually, I would consider staying here again if I am in Paris for any length of time. The international terminal is right there – a quick walk out the front door of the hotel (you never have to exit the hotel terminal building). Also, the RER train service into Paris is quite easy. The RER is below the hotel and…you never have to exit the hotel terminal building. The only caution of taking the RER is the last train departs at midnight from Paris to CDG.

The room was very nice and comfortable. The bathroom was all marble with a large & deep tub, and a separate shower. The TV in the room was a large Samsung flat screen. I really wanted to stay in the comfortable bed and watch TV. The area where the rooms are is very quiet. The lobby can be quite noisy as there are many people coming and going and people from the airport probably stopping for a drink or lunch. But don’t be concerned – the elevators require a pass key to ride them to the room. Once you reach your floor, it is all very quiet.

I strongly recommend this hotel – the staff at the front desk were very helpful and extremely professional.

Nice to sleep a bit late in the morning, and take a 10 minute walk to your check-in !!!!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, November 8, 2013
Dear Guest,

Thank you for taking the time to share adetailed review on TripAdvisorfollowing your recent experience at the Sheraton Paris Airport Hotel & Conference Centre. It will be very helpful for other travelers.We have happily noted that you have had a memorable experience with us and that you enjoyed our services, facilities and the comfort of our rooms.

Your comments are very kind and we shall certainly refer the acknowledgements you offer our Front Desk colleagues in our next team briefing. Our associates will be proud to hear your impression about the quality of their service and professionalism. We strive to exceed our guests’ expectations and we believe our most valuable acknowledgement is our guests’ recommendation and loyalty. Thank you for yours!

A bientot!
The Management
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Wichita, Kansas
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 27, 2013

This hotel is situated in T-2 on airport premises. Excellent location with tremendous facilities. Professional and courteous staff. Large rooms with excellent layout. Bathtubs and showers are separate. Restaurant has great food with reasonable prices. Mini-refrigerator in room is computerized so be careful what you pull out or put in. Your personal items are not welcome in the mini, but they will not make a big deal about it if you do. Excellent, for a good night sleep without worries if you are catching a fly back to America in the early morning. If you are returning a rental car is right on premises too..

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, November 8, 2013
Dear Guest,

Thank you for your recent review shared on TripAdvisor following your stay at the Sheraton Paris Airport Hotel & Conference Centre. We pride ourselves on our unbeatable location and our efficient staff, and so it is extremely rewarding to hear that you found these worthy of mentioning. We hope to have the pleasure of welcoming you back to our hotel soon,

Best wishes,
The Management
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Anchorage, Alaska
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 23, 2013

October 5 and 6, 2013. We were in route to Spain, but spent two days in Paris. With an early flight departure to Spain, we decided to stay at the airport. This was a good decision: room was large with excellent large bathroom facilities. The metro comes right to the hotel so traveling in and out of Paris was easy. The hotel is located in the Airport’s Terminal 2 which made it an easy and less stressful walk to check in. While there we did not experience any airplane noise whatsoever. We recommend this hotel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, October 25, 2013
Dear Guest,

Thank you for recommending our hotel through your positive review posted on TripAdvisor. We pride ourselves in having a prime location in the airport, and we are therefore delighted to learn that we were successful in meeting all your stay expectations.

We sincerely look forward to welcoming you back to Paris very soon.

Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed October 20, 2013

Check in was great,
Rooms fantastic and facilities, you have to pinch your self you are at the airport as cant hear a sound.
We used the express check out as we did not use any service or mini bar yet to our discuss we were charged a mini bar fee of €21.30.
When asked what was this for they have no record as to what was used and yet a week later we still have not had a reply.
We have requested our credit card be reimburse yet still waiting for a reply.
After a fantastic holiday in France for 1 month,
Sheraton Paris Airport Hotel it is theft to take money off a credit card for services we did not use.
Be very weary of express check outs as you have no control or knowledge or funds being charged to your credit card.

Room Tip: Do not use express check out
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, October 25, 2013
Dear Guest,

Thank you for posting your feedback on TripAdvisor regarding your recent stay at The Sheraton Paris Airport Hotel & Conference Centre. We are most concerned to learn that your positive experience in our hotel turned into disappointment in regard to the express check-out process and we present our sincerest apologies.

If you agree, we will contact you very soon by private message or if you prefer, we invite you to contact us directly at 00125_gsc@starwoodhotels.com to discuss your experience further.

We do hope that we will have the chance of welcoming you back to the hotel soon.

Sincerely,
The Management
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Columbia, South Carolina
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 18, 2013

I arrived in Paris late in the evening. It was so convenient to walk through the CDG terminal to my hotel. The next morning, I took the RTR train into Paris. The station is just below the hotel. Then for my departure the following morning, I again just had to walk through the airport. Of course, there is a price for such convenience. The room was expensive and things like breakfast and Internet are all additional charges. However, I think this hotel is worth it. The bed and pillow were great. The room had a terrific view of the airport, but there was no airport noise. Someone did a great job with sound proofing. And the room was modern and appealing.

I did have two issues with the hotel. First, the controller for the shower was finicky. It was hard to get the right temperature and then sustain it. Secondly, I apparently signed up for some eco friendly package when I checked in. It was late and the check in process was in French, so I may not have understood. Regardless, I would not recommend this package, even if you do not mind re-using your sheets and towels. I would have thought that someone would have picked up the trash and dirty tea cups in my room, but they did not. Still in the bigger picture, these were relatively minor issues and I would stay in this hotel again.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, October 25, 2013
Dear Guest,

Thank you for your confidence in the Sheraton Paris Airport Hotel & Conference Centre. We are glad to read that our location facilitated your late arrival and that you enjoyed the room and our services. Your review shared on TripAdvisor is relevant for our continual improvement.

Thank you for your loyalty. We sincerely look forward to welcoming you back very soon to Paris.

Warm regards,
The Management
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Boston, Massachusetts
Top Contributor
193 reviews 193 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 18, 2013

We had a 23 hour layover in Paris and booked the Sheraton Paris Airport Hotel via Starwood using some points. (The hotel was quite full and regular price was over $400.)

Our flights both arrived and departed from Terminal 2 which made this hotel a perfect location. When you arrive and go through passport control, just follow the signs for the trains. The hotel is located just behind the escalator for the trains. Sign is a little difficult to see at first.

Hotel is designed like a cruise ship which we thought was fun. Rooms are generous by European standards. The bathroom was nice and had both shower and tub.

Windows are double and soundproofed. We heard no noise. Only negative were the towels that could not be described as fluffy and absorbent.

It was so convenient to have coffee in the room in the morning and then walk 7 minutes to passport control.

Room Tip: We found the rooms to be very quiet.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, October 25, 2013
Dear Guest,

Thank you for taking the time to share your review on TripAdvisor following your recent experience at the Sheraton Paris Airport Hotel & Conference Centre. Your comment will be helpful for other travellers, especially concerning your advice to arrive at the hotel following the train station signs in the terminal 2. This is the easiest way to find our hotel entrance.

We are very delighted to read that you enjoyed the suitable location of our hotel, the comfort of our rooms and the soundproofing system. In regards to your observations of the towels, we have shared your comment with the Housekeeping Executive. It is only through guest feedback that we will be able to uphold our commitment to service excellence. We look forward to welcoming you back soon.

Best Regards,
The Management
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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

Address: BP 35051 | Tremblay-en-France, 95716 Roissy-en-France, France
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Roissy-en-France
#4 Luxury Hotel in Roissy-en-France
#6 Business Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Paris Airport Hotel & Conference Centre 4*
Number of rooms: 252
Official Description (provided by the hotel):
Stay connected at the Sheraton Paris Airport Hotel & Conference Centre: the only hotel built directly inside the International CDG Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience. ... more   less 
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Also Known As:
Sheraton Paris Airport Hotel And Conference Centre
Sheraton Roissy
Roissy Sheraton

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